Remote Fleet Dispatch & Driver Communications Specialist

Placements24; Soweto; Hybrid; ZAR 360,000 - 600,000; Full time

Benefits offered by this job

Remote work

Competitive salary

Career development

Cutting-edge logistics tech

Training opportunities

Team support

Job summary

Placements24 is seeking a Remote Fleet Dispatch & Driver Communications Specialist to manage dispatch operations from home. You will coordinate routes, monitor driver progress, and provide real-time support to ensure on-time deliveries within a large national network.

The role requires strong logistics software skills, excellent communication, and a proactive problem-solving mindset. Flexible hours and remote collaboration are supported in a dynamic team environment.

Qualifications

• Minimum 3 years of experience in logistics dispatch, fleet operations or driver support.
• Proficient with dispatching software, GPS tracking and communication platforms.
• Excellent verbal and written communication, clear and concise.
• Strong problem-solving abilities and quick decision-making under pressure.
• Stable high-speed internet and a dedicated home office setup.
• Ability to work independently and manage multiple tasks remotely.
• Familiarity with South African transportation regulations is highly desirable.
• Proactive, adaptable and professional demeanor; able to pass background check.
• Willingness to work flexible hours to ensure continuous coverage.

Responsibilities

• Remotely manage fleet dispatch, optimize routes and scheduling.
• Serve as central contact for drivers with timely route and exception updates.
• Use fleet management tools to track progress and communicate status.
• Identify and resolve logistical challenges to minimize delays.
• Coordinate with operations and customer service for seamless delivery.
• Communicate safety protocols and procedures to driver network.
• Maintain dispatch records and resolve driver issues.

Skills

Dispatch software

GPS tracking

Communication

Remote work

Tools

Dispatch software

GPS tracking

Job description

About the Role

Our client, a forward-thinking national logistics enterprise, is actively recruiting for a Remote Fleet Dispatch & Driver Communications Specialist to bolster their operational backbone. This fully remote position is crucial for ensuring the efficient flow of goods by acting as the primary communication nexus between our dispatch operations and our extensive fleet of drivers. You will remotely manage dispatch activities, provide real-time support to drivers, and resolve logistical hurdles to maintain delivery timelines. The ideal candidate possesses a strong command of logistics software, exceptional communication abilities, and a proactive mindset for problem-solving within the transport sector. This role offers the flexibility of working from home while playing a pivotal role in a large-scale delivery network.

Key Responsibilities

• Remotely manage and monitor fleet dispatch operations, ensuring optimal route assignments and scheduling.
• Serve as the central point of contact for drivers, providing timely information and support regarding routes, schedules, and delivery exceptions.
• Utilize fleet management software and communication tools to track vehicle progress and communicate updates.
• Proactively identify and resolve potential logistical challenges, such as traffic disruptions or delays, to minimize impact on deliveries.
• Liaise with operational and customer service teams to ensure seamless coordination and client satisfaction.
• Communicate essential updates, safety protocols, and operational procedures to the driver network.
• Maintain accurate and up-to-date records of dispatch activities, driver communications, and issue resolution.
• Assist in troubleshooting driver-related issues and provide guidance on operational best practices.
• Contribute to performance analysis and process improvement initiatives within the dispatch and driver support functions.
• Ensure adherence to all company policies and transportation regulations through clear and consistent communication.

Requirements

• Minimum of 3 years of experience in logistics dispatch, fleet operations, or a related driver support role.
• Proficiency with dispatching software, GPS tracking systems, and communication platforms.
• Excellent verbal and written communication skills, with the ability to convey information clearly and concisely.
• Strong problem-solving skills and the ability to make quick, effective decisions under pressure.
• Must have a stable, high-speed internet connection and a dedicated home office setup.
• Proven ability to work independently and manage multiple tasks effectively in a remote environment.
• Familiarity with South African transportation regulations and logistics best practices is highly desirable.
• A proactive and adaptable approach to work.
• Must be able to pass a thorough background check.
• Availability to work flexible hours, potentially including shifts, to ensure continuous operational coverage.
• A professional and courteous demeanor in all interactions.

Benefits

• Fully remote position offering significant work-life balance.
• Competitive annual salary and benefits package.
• Opportunity to shape and improve dispatch operations for a large fleet.
• Access to cutting-edge logistics technology and tools.
• Ongoing professional development and training opportunities.
• Contribution to a dynamic and essential industry.
• Supportive team environment focused on remote collaboration.