Remote Logistics Coordinator & Dispatcher

Placements24; Gauteng; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Fully remote

Competitive salary

Latest logistics technology

Career growth

Autonomy

Job summary

Placements24 is seeking a highly organized remote Logistics Coordinator & Dispatcher to manage fleet operations from a home office. You will optimize routes, schedule drivers, and troubleshoot issues, acting as the primary link between drivers, clients, and the operations team.

The role requires proven logistics experience, excellent communication, and strong problem-solving skills. A reliable home office with high-speed internet is essential for success in this remote environment.

Qualifications

• Experience in logistics coordination, dispatching, or fleet management.
• Excellent organizational and multitasking abilities.
• Proficiency with logistics software and GPS tracking systems; strong communication tools.
• Strong problem-solving and quick decision-making under pressure.
• Excellent verbal and written communication for drivers and clients.
• Home office setup with reliable high-speed internet.
• Ability to work independently with minimal supervision.
• Experience in customer service is advantageous.
• Familiarity with South African road networks and regulations is a plus.
• Proactive approach to identifying and resolving operational issues.

Responsibilities

• Coordinate and dispatch drivers for deliveries and pickups, optimizing routes and schedules.
• Monitor fleet performance and driver activities in real time.
• Serve as primary contact for drivers, providing guidance and addressing issues.
• Communicate delivery status and delays to clients.
• Manage delivery manifests, logs and databases accurately.
• Troubleshoot logistical problems like delays or breakdowns.
• Collaborate with operations to improve dispatch efficiency.
• Ensure compliance with policies and transport regulations.
• Process and verify delivery documentation.
• Use multiple platforms (phone, email, messaging) for connectivity.
• Identify risks and implement mitigation strategies to keep operations smooth.

Skills

Logistics coordination

Dispatching

Fleet management

Organizational skills

Multitasking

Logistics software

GPS tracking

Communication skills

Remote work setup

Independent work

Time management

Customer service

Tools

GPS tracking systems

Job description

About the Role

Our client is revolutionizing the transport industry and is looking for a highly organized and communicative Remote Logistics Coordinator & Dispatcher to manage their fleet operations from the comfort of their home. This role is pivotal in ensuring seamless communication between drivers, clients, and the operations team. You will be at the forefront of optimizing routes, managing schedules, and troubleshooting any logistical challenges that arise, all while working remotely. This is an exceptional opportunity for an experienced professional to leverage their skills in a forward-thinking, remote-first environment. The ideal candidate will be adept at using technology to streamline operations and maintain high service standards. This position offers the flexibility and autonomy that comes with a remote role, coupled with the rewarding challenge of contributing to efficient supply chain management.

Key Responsibilities

• Coordinate and dispatch drivers for deliveries and pick-ups, ensuring optimal route planning and adherence to schedules.
• Monitor fleet performance and driver activities in real-time using advanced tracking systems.
• Serve as the primary point of contact for drivers, providing support, guidance, and addressing issues promptly.
• Communicate effectively with clients regarding delivery status, updates, and any potential delays.
• Manage and update delivery manifests, logs, and operational databases accurately.
• Troubleshoot and resolve logistical problems, such as traffic delays, vehicle breakdowns, or customer issues.
• Collaborate with the operations team to identify areas for efficiency improvements in dispatching and routing.
• Ensure compliance with all company policies, safety regulations, and transportation laws.
• Process and verify delivery documentation, ensuring accuracy and completeness.
• Utilize various communication platforms (phone, email, messaging apps) to maintain constant connectivity.
• Proactively identify potential risks and implement mitigation strategies to ensure smooth operations.

Requirements

• Proven experience in logistics coordination, dispatching, or fleet management.
• Exceptional organizational and multitasking abilities, essential for managing multiple drivers and routes.
• Proficiency in using logistics software, GPS tracking systems, and communication tools.
• Strong problem-solving skills and the ability to make quick, effective decisions under pressure.
• Excellent verbal and written communication skills for clear and concise interaction with drivers and clients.
• A dedicated home office setup with reliable high-speed internet connectivity.
• Ability to work independently with minimal supervision and maintain a high level of productivity.
• Demonstrated ability to manage time effectively and meet deadlines in a remote setting.
• Experience in customer service is highly advantageous.
• Familiarity with South African road networks and transportation regulations is a plus.
• A proactive approach to identifying and resolving potential operational issues.

Benefits

• Fully remote work arrangement offering excellent work-life balance.
• Competitive salary and benefits package.
• Opportunity to work with cutting-edge logistics technology.
• Career growth opportunities within a rapidly expanding company.
• Direct impact on operational efficiency and customer satisfaction.
• Supportive and collaborative remote team environment.
• Investment in professional development and training.
• Autonomy and flexibility in managing your workday.
• Contribution to innovative supply chain solutions.