Remote Account Growth Manager

Placements24; Vereeniging; Hybrid; ZAR 360.000 - 540.000; Vollzeit

Benefits dieser Stelle

Competitive salary with bonuses

Fully remote work setup

Health, dental, and vision insurance

Professional development and online培训

Zusammenfassung

Placements24 is seeking a dedicated Remote Account Manager to nurture and expand existing client relationships across the country from a fully remote location. You will be the primary contact, ensuring exceptional service and maximizing value from our offerings.

You will develop account plans, identify upselling opportunities, and collaborate with sales, support and product teams while reporting on account health and risks. Strong communication and CRM proficiency are essential.

Qualifikationen

• Experience as Account Manager or Customer Success Manager or similar client-facing role.
• Excellent communication and problem-solving skills, especially in a remote setting.
• Proficiency in CRM software and customer management best practices.
• Demonstrated ability to manage multiple accounts and priorities.
• Strong understanding of sales and customer service principles.
• Bachelor's degree in Business, Communications, or related field preferred.

Aufgaben

• Manage a portfolio of assigned client accounts, ensuring high levels of satisfaction and retention.
• Develop and execute account plans to achieve revenue growth and deepen client engagement.
• Serve as the main point of contact for clients, addressing inquiries and resolving issues promptly.
• Identify opportunities for upselling and cross-selling new products and services.
• Collaborate with internal teams (sales, support, product) to ensure seamless client experiences.
• Regularly report on account health, client feedback, and potential risks to management.

Kenntnisse

Account management

Customer success

Remote work

CRM software

Communication skills

Ausbildung

Bachelor's degree in Business or related field

Tools

CRM systems

Jobbeschreibung

Placements24 is seeking a dedicated Remote Account Manager to nurture and expand existing client relationships across the country from a fully remote location. You will be the primary contact, ensuring exceptional service and maximizing value from our offerings.

You will develop account plans, identify upselling opportunities, and collaborate with sales, support and product teams while reporting on account health and risks. Strong communication and CRM proficiency are essential.