Remote Junior IT Support Technician Apprentice

Placements24; LegKraal Gate; Hybrid; ZAR 33,000 - 45,000; Full time

Benefits offered by this job

Competitive stipend

Mentorship

Remote work

Career development

Job summary

Placements24 is offering a fully remote Junior IT Support Technician Apprenticeship designed for tech-savvy individuals eager to build a career in IT support. Learn to troubleshoot hardware, software, and network issues for a remote client base, with mentorship from experienced technicians in a virtual team.

The program emphasizes problem solving, clear communication, and IT security best practices, with a competitive stipend and pathways to advancement within our Mahikeng based remote

Qualifications

• Foundational understanding of computer systems and networks.
• Familiarity with Windows and macOS operating systems.
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP).

Responsibilities

• Provide remote technical assistance to end-users via phone, email, and chat.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and peripherals.
• Assist with user account management and access control.
• Document technical issues and resolutions in our ticketing system.
• Learn and implement IT security best practices.

Skills

Windows OS

macOS

Networking basics

Remote support

Troubleshooting

Tools

Ticketing system

Remote collaboration tools

Job description

About the Role

Our client is a rapidly growing technology consultancy committed to delivering exceptional IT solutions and support. We are offering a fully remote Junior IT Support Technician Apprenticeship, perfect for tech-savvy individuals eager to build a career in IT support without geographic limitations. This program is designed to equip you with the skills needed to troubleshoot hardware, software, and network issues for a diverse remote client base. You will be an integral part of our virtual support team, learning from experienced technicians and contributing to the seamless operation of our clients' IT infrastructures. Our remote-first culture emphasizes communication, problem-solving, and continuous skill development.

Key Responsibilities

• Provide remote technical assistance to end-users via phone, email, and chat.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and peripherals.
• Assist with user account management and access control.
• Document technical issues and resolutions in our ticketing system.
• Learn and implement IT security best practices.
• Support the deployment and management of company software and applications.
• Participate in remote team meetings and training sessions.
• Contribute to building and maintaining a knowledge base of IT solutions.

Requirements

• A strong passion for technology and a foundational understanding of computer systems and networks.
• Familiarity with Windows and macOS operating systems.
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP).
• Excellent problem-solving and troubleshooting skills.
• Strong verbal and written communication abilities for effective remote support.
• Ability to remain calm and professional under pressure.
• Self-motivated with strong time-management skills for autonomous work.
• A dedicated workspace with a reliable high-speed internet connection is required.
• Eagerness to learn and pursue IT certifications.

Benefits

This remote apprenticeship offers a unique opportunity to gain essential IT support skills while enjoying the flexibility of working from anywhere. Our client provides comprehensive training, mentorship from certified IT professionals, and exposure to a wide array of technical challenges. You will receive a competitive stipend and join a collaborative, global support team. We are dedicated to your professional growth, offering clear pathways to advance within the IT support field. This role is ideal for motivated individuals seeking to establish a dynamic career in technology, supported by our Mahikeng based remote operations structure.