Remote Apprentice IT Support Technician

Placements24; LegKraal Gate; Hybrid; ZAR 67,000 - 100,000; Full time

Benefits offered by this job

Remote training

Mentorship

Certifications

Stipend

Job summary

Placements24 is seeking remote-apprentice IT Support Technicians to assist end-users across multiple locations. You will learn to troubleshoot hardware and software, handle basic networking, and document issues in a ticketing system from a home office.

This hands-on program provides comprehensive remote training, mentorship from experienced IT pros, a stipend with potential for performance-based increases, and the opportunity to earn industry-recognized certifications.

Qualifications

• Grade 12 or equivalent with interest in computers and technology.
• Familiarity with Windows and macOS and basic networking.
• Strong problem-solving and remote communication abilities.
• Self-motivated, organized and able to work remotely.

Responsibilities

• Provide first-level technical support to end-users via remote channels (phone, email, chat).
• Diagnose and resolve common hardware, software, and network issues.
• Assist users with account management, password resets, and software installations.
• Document technical issues and resolutions in a ticketing system accurately.
• Escalate complex problems to senior IT staff when necessary, while maintaining clear communication.

Skills

Problem-solving

Communication

Time management

Self-motivation

Education

Grade 12 or equivalent

Job description

About the Role

Our client is seeking eager individuals for a Remote Apprentice IT Support Technician role, providing support to users across various locations, with operations linked to Mahikeng. This is a unique opportunity to gain practical experience in IT support within a fully remote environment. You will learn to troubleshoot hardware and software issues, assist users with technical queries, and manage IT infrastructure remotely. This program is ideal for individuals passionate about technology who want to build a career in IT support while enjoying the flexibility of remote work.

Key Responsibilities

• Provide first-level technical support to end-users via remote channels (phone, email, chat).
• Diagnose and resolve common hardware, software, and network issues.
• Assist users with account management, password resets, and software installations.
• Document technical issues and resolutions in a ticketing system accurately.
• Escalate complex problems to senior IT staff when necessary, while maintaining clear communication.

Requirements

• Grade 12 or equivalent, with a strong interest in computers and technology.
• Familiarity with common operating systems (Windows, macOS) and basic networking concepts.
• Excellent problem-solving and communication skills, essential for remote customer service.
• Self-motivated, organized, and able to manage time effectively in a remote setting.
• Access to a stable internet connection and a quiet space to work from home.

Benefits

• Comprehensive remote training in IT support and troubleshooting techniques.
• Apprenticeship stipend with potential for performance-based increases.
• Mentorship from experienced IT professionals.
• Opportunity to earn industry-recognized certifications.
• Potential for permanent employment in a growing IT department.