Remote IT Support Apprentice

Placements24; South Africa; Remote; ZAR 89,000 - 134,000; Full time

Benefits offered by this job

Remote work

IT certifications

Career growth opportunities

Job summary

Placements24 is offering a fully remote IT Support Apprenticeship in South Africa. The role focuses on troubleshooting hardware, software, and network issues from home, with mentorship from experienced IT professionals.

The program emphasizes best practices, user support, and security, enabling a strong foundation for IT careers across multiple technologies. Successful candidates will gain hands-on experience, access to IT certifications, and opportunities for career growth within a flexible

Qualifications

• Completed Matriculation or equivalent.
• Strong knowledge of hardware, Windows/macOS, and common software.
• Basic networking concepts (TCP/IP, DNS, DHCP).

Responsibilities

• Provide remote IT support for hardware, software, and network issues.
• Diagnose and resolve IT problems efficiently.
• Install and maintain computer hardware and software.
• Manage user accounts and access rights.
• Escalate complex issues to senior staff as needed.
• Document issues and solutions in a knowledge base.

Skills

Hardware knowledge

Windows/macOS

Networking basics

Troubleshooting

Customer service

Remote work discipline

Education

Matric or equivalent

Tools

Ticketing systems

Remote desktop tools

Job description

About the Role

Our client, a fast-growing technology solutions provider, is seeking motivated individuals for a fully remote IT Support Apprenticeship. This is a fantastic opportunity for tech enthusiasts to gain practical experience and develop critical skills in IT support and network administration, all from the comfort of their own home. The program is designed to provide comprehensive training in troubleshooting hardware, software, and network issues, managing user accounts, and ensuring system security. Successful candidates will work closely with experienced IT professionals, learning industry best practices and gaining exposure to a wide range of technologies. We are looking for individuals with a strong passion for technology, excellent problem-solving skills, and a dedication to providing outstanding user support. This role is ideal for those who are self-disciplined and thrive in a remote work environment. The position is fully remote, offering flexibility and accessibility to candidates across various locations, though the company has a strong presence in Tembisa .

Key Responsibilities

• Provide remote technical assistance to users experiencing hardware, software, or network issues.
• Diagnose and resolve IT problems efficiently and effectively.
• Install, configure, and maintain computer hardware and software systems.
• Manage user accounts, permissions, and access rights.
• Assist in maintaining network infrastructure and security protocols.
• Document technical issues and solutions in a knowledge base.
• Escalate complex issues to senior IT staff when necessary.
• Participate in regular training sessions and stay updated with emerging technologies.
• Contribute to IT projects and initiatives as directed.

Requirements

• Completed Matriculation or equivalent.
• Strong understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP).
• Excellent troubleshooting and problem-solving skills.
• Exceptional communication and customer service skills, comfortable interacting remotely.
• Self-motivated, disciplined, and able to manage time effectively in a remote setting.
• Willingness to learn and adapt to new technologies.
• Prior experience with ticketing systems is a plus.
• Access to a reliable internet connection and a suitable home office setup.

Benefits

• This fully remote apprenticeship offers a competitive salary, comprehensive training in IT support and system administration, and significant opportunities for career growth.
• Our client provides access to industry-recognized certifications and professional development resources.
• You will gain invaluable hands-on experience with diverse technological challenges in a flexible work environment.
• This is a prime opportunity to build a robust career in the IT sector without the need for daily commute, while still being connected to a company with roots in Tembisa .
• The company culture values continuous learning and fosters a supportive team atmosphere, even in a remote setting.