Remote IT Support Technician Apprentice

Placements24; Pretoria; Hybrid; ZAR 67,000 - 100,000; Full time

Benefits offered by this job

Remote training

Mentorship

Stipend

Career path

Remote work

Tech exposure

Team collaboration

Job summary

Placements24 is seeking a motivated remote IT Support Technician Apprentice to join our client’s technical operations team. This fully remote role offers hands-on experience solving hardware and software issues, supporting end-users, and learning IT security practices from experienced professionals.

Based in Pretoria but open to candidates nationwide, the program provides training, mentorship, and potential for full-time opportunities within a fast-growing cybersecurity firm.

Qualifications

• Interest in IT support and troubleshooting.
• Good understanding of computer systems and networks.
• Strong problem-solving and analytical skills.
• Excellent communication for remote work.

Responsibilities

• Provide remote technical support to end-users, diagnosing and resolving hardware, software, and network issues.
• Install, configure, and maintain computer hardware, operating systems, and applications.
• Assist in managing user accounts, permissions, and access controls.
• Document technical issues, solutions, and troubleshooting procedures.
• Monitor system performance and identify potential issues.
• Learn and implement IT security best practices.
• Escalate complex issues to senior IT staff when necessary.
• Participate in IT projects, such as system upgrades or new software rollouts.
• Contribute to the maintenance of IT asset inventory.
• Provide basic training to end-users on IT systems and software.

Skills

IT support interest

Windows/macOS

Problem solving

Communication

Independent work

Customer focus

Education

IT qualification or certifications

Job description

About the Role

Our client, a rapidly expanding cybersecurity firm, is seeking a motivated Remote IT Support Technician Apprentice to join their technical operations team. This is a fully remote role, allowing you to build a career in IT support from the comfort of your own home. You will gain invaluable experience in troubleshooting hardware and software issues, managing IT infrastructure, and providing technical assistance to end-users across the organization. Our client is committed to providing a robust training program, mentorship from experienced IT professionals, and hands-on involvement in critical IT projects. This is an ideal opportunity for individuals with a passion for technology and problem-solving who are looking for a flexible, remote career path. You will be an integral part of ensuring the smooth operation of our client's IT systems. This position is based in Pretoria , but is offered as a 100% remote opportunity.

Key Responsibilities

• Provide remote technical support to end-users, diagnosing and resolving hardware, software, and network issues.
• Install, configure, and maintain computer hardware, operating systems, and applications.
• Assist in managing user accounts, permissions, and access controls.
• Document technical issues, solutions, and troubleshooting procedures.
• Monitor system performance and identify potential issues.
• Learn and implement IT security best practices.
• Escalate complex issues to senior IT staff when necessary.
• Participate in IT projects, such as system upgrades or new software rollouts.
• Contribute to the maintenance of IT asset inventory.
• Provide basic training to end-users on IT systems and software.

Requirements

• A strong interest in IT support, hardware, and software troubleshooting.
• Good understanding of computer systems, networks, and operating systems (Windows/macOS).
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills for effective remote interaction.
• Ability to work independently, manage time, and prioritize tasks in a remote environment.
• A customer-centric approach and patience in assisting users.
• Must have a reliable internet connection and a dedicated workspace.
• Must be legally eligible to work in South Africa.
• A relevant IT qualification or certifications are advantageous but not essential.
• This is a remote position based in Pretoria , available to candidates across South Africa capable of working remotely.

Benefits

• Comprehensive remote training and hands-on experience in IT support.
• Mentorship from experienced IT professionals in the cybersecurity field.
• Competitive apprenticeship stipend.
• Potential for full-time employment and career advancement within the company.
• The flexibility and convenience of a fully remote work arrangement.
• Opportunity to work with diverse technologies and systems.
• Exposure to a fast-paced and evolving industry.
• Supportive and collaborative remote team environment.