Remote IT Support Trainee – Launch Your Tech Career

Placements24; Pretoria; Hybrid; ZAR 100,000 - 145,000; Full time

Job summary

Placements24 is hiring a fully remote IT Support Technician Trainee. You will provide remote technical assistance to users, troubleshoot hardware and software issues, and maintain IT systems from home.

The program includes comprehensive training, strong emphasis on problem-solving, and opportunities for growth within IT support. Ideal candidates are self-motivated with solid communication skills, able to manage their time effectively in a remote setting, and legally eligible to work in South

Qualifications

• Interest in IT support and technology.
• Problem-solving and troubleshooting skills.
• Clear communication and remote collaboration.
• Ability to work independently from home.
• Basic hardware, Windows/macOS, and networking knowledge.
• Willingness to learn and undergo remote training.
• Legally eligible to work in South Africa.

Responsibilities

• Provide remote technical assistance to end-users via phone, email, and chat.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Assist in managing user accounts and access permissions.
• Document technical issues and resolutions accurately in a ticketing system.
• Escalate complex problems to senior IT staff when necessary.
• Participate in remote training sessions to enhance technical skills.
• Contribute to the creation of IT support documentation and knowledge bases.
• Ensure timely and effective resolution of IT support requests.

Skills

Technical support

Troubleshooting

Remote work

Communication

Time management

Tools

Windows

macOS

Networking basics

Job description

Placements24 is hiring a fully remote IT Support Technician Trainee. You will provide remote technical assistance to users, troubleshoot hardware and software issues, and maintain IT systems from home.

The program includes comprehensive training, strong emphasis on problem-solving, and opportunities for growth within IT support. Ideal candidates are self-motivated with solid communication skills, able to manage their time effectively in a remote setting, and legally eligible to work in South