Remote IT Support Apprentice - Mentored Training

Placements24; LegKraal Gate; Hybrid; ZAR 33,000 - 45,000; Full time

Benefits offered by this job

Competitive stipend

Mentorship

Remote work

Career development

Job summary

Placements24 is offering a fully remote Junior IT Support Technician Apprenticeship designed for tech-savvy individuals eager to build a career in IT support. Learn to troubleshoot hardware, software, and network issues for a remote client base, with mentorship from experienced technicians in a virtual team.

The program emphasizes problem solving, clear communication, and IT security best practices, with a competitive stipend and pathways to advancement within our Mahikeng based remote

Qualifications

• Foundational understanding of computer systems and networks.
• Familiarity with Windows and macOS operating systems.
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP).

Responsibilities

• Provide remote technical assistance to end-users via phone, email, and chat.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and peripherals.
• Assist with user account management and access control.
• Document technical issues and resolutions in our ticketing system.
• Learn and implement IT security best practices.

Skills

Windows OS

macOS

Networking basics

Remote support

Troubleshooting

Tools

Ticketing system

Remote collaboration tools

Job description

Placements24 is offering a fully remote Junior IT Support Technician Apprenticeship designed for tech-savvy individuals eager to build a career in IT support. Learn to troubleshoot hardware, software, and network issues for a remote client base, with mentorship from experienced technicians in a virtual team.

The program emphasizes problem solving, clear communication, and IT security best practices, with a competitive stipend and pathways to advancement within our Mahikeng based remote