Remote IT Support Technician Apprentice

Placements24; Randburg; Híbrido; ZAR 67.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote work environment

Structured apprenticeship with formal/

Mentorship from IT professionals

Certification opportunities

Clear career progression in IT

Descripción de la vacante

Placements24 is seeking proactive, tech-savvy individuals for a Remote Junior IT Support Technician Apprenticeship. You will gain hands-on experience troubleshooting hardware, software, and network issues in a remote setting while supporting our IT infrastructure.

The program offers structured training, certification opportunities, mentorship from seasoned IT professionals, and a clear career path in IT. Strong problem-solving, communication skills, and the ability to work independently in a

Formación

• Matriculation certificate or equivalent; IT certifications (e.g., CompTIA A+) are a strong advantage.
• Foundational IT knowledge of computer systems and networks.
• Able to work remotely with minimal supervision.

Responsabilidades

• Provide first-level technical support to end-users via remote assistance tools, phone, and email.
• Troubleshoot and resolve hardware, software, and network issues for desktops, laptops, and peripherals.
• Install, configure, and maintain computer hardware, operating systems, and software applications.
• Assist in managing user accounts, permissions, and access controls.
• Diagnose and resolve network connectivity problems.
• Document all support requests, troubleshooting steps, and resolutions in the ticketing system.
• Escalate unresolved issues to senior IT staff following established procedures.
• Assist in maintaining IT inventory and asset management.
• Contribute to IT support documentation and knowledge base articles.
• Stay updated on emerging technologies and best practices in IT support.

Conocimientos

Troubleshooting

Problem-solving

Communication

Time management

Independent work

Remote support

Educación

Matric/Equivalent

IT certifications (advantage)

Herramientas

Windows

macOS

Common software

Descripción del empleo

Placements24 is seeking proactive, tech-savvy individuals for a Remote Junior IT Support Technician Apprenticeship. You will gain hands-on experience troubleshooting hardware, software, and network issues in a remote setting while supporting our IT infrastructure.

The program offers structured training, certification opportunities, mentorship from seasoned IT professionals, and a clear career path in IT. Strong problem-solving, communication skills, and the ability to work independently in a