Remote IT Support Technician Trainee

Placements24; Pretoria; Hybrid; ZAR 100,000 - 145,000; Full time

Job summary

Placements24 is hiring a fully remote IT Support Technician Trainee. You will provide remote technical assistance to users, troubleshoot hardware and software issues, and maintain IT systems from home.

The program includes comprehensive training, strong emphasis on problem-solving, and opportunities for growth within IT support. Ideal candidates are self-motivated with solid communication skills, able to manage their time effectively in a remote setting, and legally eligible to work in South

Qualifications

• Interest in IT support and technology.
• Problem-solving and troubleshooting skills.
• Clear communication and remote collaboration.
• Ability to work independently from home.
• Basic hardware, Windows/macOS, and networking knowledge.
• Willingness to learn and undergo remote training.
• Legally eligible to work in South Africa.

Responsibilities

• Provide remote technical assistance to end-users via phone, email, and chat.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Assist in managing user accounts and access permissions.
• Document technical issues and resolutions accurately in a ticketing system.
• Escalate complex problems to senior IT staff when necessary.
• Participate in remote training sessions to enhance technical skills.
• Contribute to the creation of IT support documentation and knowledge bases.
• Ensure timely and effective resolution of IT support requests.

Skills

Technical support

Troubleshooting

Remote work

Communication

Time management

Tools

Windows

macOS

Networking basics

Job description

About the Role

Our client, a leading national IT services provider, is seeking enthusiastic and tech-savvy individuals for a fully remote IT Support Technician Trainee position. This role is perfect for those who are passionate about technology and possess excellent problem-solving skills, looking to build a career in IT support without the need to be based in a specific office location. You will receive comprehensive training to provide technical assistance to users, troubleshoot hardware and software issues, and maintain IT systems. This is a remote-first opportunity, allowing you to work from the comfort of your home while gaining invaluable industry experience. We are looking for candidates who are self-motivated, possess strong communication skills, and are adept at managing their time effectively in a remote setting. This traineeship offers a solid entry point into the IT field, with excellent potential for growth and specialization.

Key Responsibilities

• Provide remote technical assistance to end-users via phone, email, and chat.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Assist in managing user accounts and access permissions.
• Document technical issues and resolutions accurately in a ticketing system.
• Escalate complex problems to senior IT staff when necessary.
• Participate in remote training sessions to enhance technical skills.
• Contribute to the creation of IT support documentation and knowledge bases.
• Ensure timely and effective resolution of IT support requests.

Requirements

• A strong interest in IT support and technology.
• Excellent problem-solving and troubleshooting skills.
• Good communication and interpersonal skills, comfortable interacting remotely.
• Ability to work independently and manage workload effectively from home.
• Basic understanding of computer hardware, operating systems (Windows/macOS), and networking concepts.
• A proactive attitude towards learning and self-improvement.
• Must be legally eligible to work in South Africa.
• Reliable internet connection and a suitable home office setup.
• Willingness to undergo remote training and adhere to company policies.
• Previous customer service experience is an advantage.

Benefits

• Comprehensive remote training and ongoing professional development.
• Valuable hands-on experience in IT support, fully remote.
• Opportunity to work with a leading national IT services company.
• Potential for career progression within the IT department.
• Competitive trainee salary and benefits package.
• Flexibility of working from home.
• Supportive remote team environment and access to resources.
• Learn to manage and troubleshoot a wide array of IT systems.
• Develop essential skills for a career in the technology sector.