Remote IT Support Trainee — Launch Your Tech Career

Placements24

Gqeberha

Hybrid

ZAR 167,000 - 257,000

Full time

8 days ago

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Benefits offered by this job

Remote training program

Performance-based reviews

Work from anywhere in South Africa

Job summary

Placements24 is seeking motivated individuals for a fully remote IT Support Trainee role. You will provide first-level technical assistance to users, diagnose hardware and software issues, and guide users through solutions from a remote location.

The program includes comprehensive remote training and ongoing development, with a competitive starting salary and performance-based reviews. The role is ideal for candidates across South Africa who want to begin a career in IT support, network

Qualifications

High school diploma or equivalent; IT education or certifications are a plus.
Strong foundational knowledge of computers, operating systems (Windows/macOS), and common software.
Excellent communication and interpersonal skills with the ability to explain technical concepts clearly.
A dedicated home workspace with reliable high-speed internet.
Self-motivation and the ability to manage time effectively in a remote setting.
Passion for technology and a willingness to learn quickly.

Responsibilities

Provide prompt and efficient technical support to end-users via phone, email, and chat.
Diagnose and resolve hardware, software, and network issues for remote employees.
Guide users through step-by-step solutions for common technical problems.
Escalate complex issues to senior IT staff when necessary.
Maintain detailed records of support requests and resolutions in the ticketing system.
Assist in setup and configuration of new user accounts and equipment.