Remote IT Support Trainee — Launch Your Tech Career

Placements24

Gqeberha

Hybrid

ZAR 167,000 - 257,000

Full time

8 days ago
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Benefits offered by this job

Remote training program
Performance-based reviews
Work from anywhere in South Africa

Job summary

Placements24 is seeking motivated individuals for a fully remote IT Support Trainee role. You will provide first-level technical assistance to users, diagnose hardware and software issues, and guide users through solutions from a remote location.

The program includes comprehensive remote training and ongoing development, with a competitive starting salary and performance-based reviews. The role is ideal for candidates across South Africa who want to begin a career in IT support, network

Qualifications

  • High school diploma or equivalent; IT education or certifications are a plus.
  • Strong foundational knowledge of computers, operating systems (Windows/macOS), and common software.
  • Excellent communication and interpersonal skills with the ability to explain technical concepts clearly.
  • A dedicated home workspace with reliable high-speed internet.
  • Self-motivation and the ability to manage time effectively in a remote setting.
  • Passion for technology and a willingness to learn quickly.

Responsibilities

  • Provide prompt and efficient technical support to end-users via phone, email, and chat.
  • Diagnose and resolve hardware, software, and network issues for remote employees.
  • Guide users through step-by-step solutions for common technical problems.
  • Escalate complex issues to senior IT staff when necessary.
  • Maintain detailed records of support requests and resolutions in the ticketing system.
  • Assist in setup and configuration of new user accounts and equipment.

Skills

Communication skills
Self-motivation
Time management

Education

High school diploma
IT education or certifications a plus

Tools

Ticketing system

Job description

Placements24 is seeking motivated individuals for a fully remote IT Support Trainee role. You will provide first-level technical assistance to users, diagnose hardware and software issues, and guide users through solutions from a remote location.

The program includes comprehensive remote training and ongoing development, with a competitive starting salary and performance-based reviews. The role is ideal for candidates across South Africa who want to begin a career in IT support, network

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