Remote IT Support Apprentice — Start Your IT Career

Placements24; Pietermaritzburg; Hybrid; ZAR 100,000 - 167,000; Full time

Benefits offered by this job

On-the-job training

Mentorship

Potential for full-time employment

Remote work setup support

Job summary

Placements24 in South Africa offers a fully remote IT Support Apprenticeship designed to launch your IT career from home. You will receive comprehensive training in troubleshooting, network administration, and user support, guided by experienced professionals in a collaborative online setting.

The program emphasizes hands-on practice, mentorship, and the opportunity to earn a recognized IT qualification. A strong home office setup and reliable internet are essential to succeed in this role and

Qualifications

• High school diploma or equivalent.
• Basic understanding of computer hardware, OS (Windows/macOS), and networking.
• Strong problem-solving and attention to detail.
• Excellent communication and ability to explain technical issues clearly.
• Dedicated home office setup with reliable internet.

Responsibilities

• Provide first-level technical support to remote users via phone, email, and chat.
• Assist in the installation, configuration, and maintenance of computer hardware and software.
• Troubleshoot network connectivity issues and perform basic system diagnostics.
• Document technical issues and resolutions in the helpdesk ticketing system.
• Participate in training sessions and proactively learn new IT skills.

Skills

Helpdesk support

Windows/macOS basics

Networking concepts

Communication skills

Problem solving

Remote work discipline

Education

High school diploma

Tools

Helpdesk ticketing system

Remote access tools

Job description

Placements24 in South Africa offers a fully remote IT Support Apprenticeship designed to launch your IT career from home. You will receive comprehensive training in troubleshooting, network administration, and user support, guided by experienced professionals in a collaborative online setting.

The program emphasizes hands-on practice, mentorship, and the opportunity to earn a recognized IT qualification. A strong home office setup and reliable internet are essential to succeed in this role and