Remote IT Support Technician Apprenticeship

Placements24; Bloemfontein; Hybrid; ZAR 45,000 - 78,000; Full time

Benefits offered by this job

Competitive stipend

Technical training

Mentorship

Remote work

Permanent role potential

Job summary

WhatJobs Direct is offering a fully remote IT Support Technician Apprenticeship in Bloemfontein, Free State. You will work with a dedicated support team, learning hardware, software, and network troubleshooting while gaining practical experience and IT certifications.

The program emphasizes hands-on training, customer-focused service, and exposure to IT projects. Eligible candidates should be passionate about technology and eager to learn in a remote setting.

Qualifications

• High school diploma or equivalent required; CompTIA A+ is a plus.
• Basic understanding of Windows/macOS and networking concepts.
• Strong problem-solving and communication skills.

Responsibilities

• Provide first-level technical support to users via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure and maintain computer systems and applications.

Skills

IT support

Customer service

Communication

Education

High school diploma

CompTIA A+ certification

Tools

Ticketing system

Remote access tools

Job description

About the Role

WhatJobs Direct is hiring for a fully remote IT Support Technician Apprenticeship, ideally suited for individuals in or near Bloemfontein, Free State , who are passionate about technology and eager to provide technical assistance. This role offers a comprehensive learning experience in troubleshooting hardware, software, and network issues for our clients' users. As a remote apprentice, you will be integral to maintaining efficient IT operations, working within a dedicated support team. Our client is committed to providing a structured training program, equipping you with the skills and certifications necessary to excel in IT support. This position allows you to develop your technical expertise and problem-solving abilities from a convenient remote location.

Key Responsibilities

• Providing first-level technical support to users via phone, email, and chat.
• Diagnosing and resolving hardware, software, and network issues.
• Installing, configuring, and maintaining computer systems and applications.
• Assisting users with password resets and account management.
• Documenting technical issues and resolutions in a ticketing system.
• Escalating complex issues to senior IT staff when necessary.
• Providing guidance and basic training to end-users on IT best practices.
• Participating in IT projects, such as system upgrades and deployments.
• Continuously learning about new technologies and IT support solutions.
• Adhering to company IT policies and security procedures.

Requirements

• A high school diploma or equivalent is required; relevant IT certifications (e.g., CompTIA A+) are a significant advantage.
• Basic understanding of computer hardware, operating systems (Windows/macOS), and networking concepts.
• Excellent problem-solving and analytical skills.
• Strong communication and customer service skills.
• Ability to work independently and manage time effectively in a remote setting.
• A passion for technology and a strong desire to learn.
• Must be legally eligible to work in Bloemfontein, Free State, ZA.
• Reliable internet connection and a suitable home office setup.
• Willingness to work flexible hours if required.

Benefits

• This remote apprenticeship offers a competitive stipend, allowing you to gain valuable hands-on experience.
• You will benefit from comprehensive technical training, mentorship from experienced IT professionals, and the opportunity to earn industry-recognized certifications.
• The flexibility of remote work allows for a healthy work-life balance.
• Our client provides a supportive virtual team environment and exposure to diverse IT challenges.
• Upon successful completion of the apprenticeship, outstanding candidates may be offered permanent IT support roles.
• This is a prime opportunity to launch your IT career from anywhere.