Junior IT Support Technician Apprentice (Remote)

Placements24; Pretoria; Hybrid; ZAR 67,000 - 112,000; Full time

Benefits offered by this job

Comprehensive paid training and mentor

Industry-recognized certifications

Fully remote work

Career growth opportunities

Job summary

Placements24 is offering a fully remote apprenticeship for aspiring IT Support Technicians located in or near Pretoria. This program provides remote IT support experience across hardware, software, networks, and cybersecurity best practices.

You will receive comprehensive training, mentorship, and opportunities to earn industry certifications such as CompTIA. Join a supportive remote team, gain hands-on experience with diverse IT environments, and explore potential full-time roles upon

Qualifications

• Strong understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
• Basic networking concepts (TCP/IP, DNS, DHCP) and troubleshooting.
• Excellent troubleshooting and problem-solving skills with strong customer service orientation.

Responsibilities

• Provide remote technical support to end-users via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and update software and hardware.
• Manage user accounts and permissions.
• Assist with network troubleshooting and basic configuration.
• Document support requests and resolutions in a ticketing system.
• Escalate complex issues to senior IT staff.
• Participate in remote training to enhance technical skills.
• Contribute to IT support documentation and knowledge base articles.

Skills

IT support

Remote support

Customer service

Education

CompTIA A+ or equivalent certification

Job description

About the Role

Our client, a rapidly expanding IT services provider, is offering a fully remote apprenticeship opportunity for aspiring IT Support Technicians. This role is perfect for individuals with a passion for technology and a drive to help others troubleshoot and resolve technical issues. You will gain invaluable experience providing remote IT support to a diverse user base, learning about hardware, software, networks, and cybersecurity best practices. This apprenticeship is designed to equip you with the skills and certifications needed to excel in the IT support field. We are looking for technically inclined and customer-focused individuals based in or near Pretoria who are eager to launch their IT careers from a remote location. Join our client's supportive and innovative team and become a vital part of their remote IT operations.

Key Responsibilities

• Provide remote technical support to end-users via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and update software and hardware.
• Manage user accounts and permissions.
• Assist with network troubleshooting and basic configuration.
• Document support requests and resolutions in a ticketing system.
• Escalate complex issues to senior IT staff.
• Participate in remote training sessions to enhance technical skills.
• Contribute to the creation of IT support documentation and knowledge base articles.

Requirements

• Strong understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP).
• Excellent troubleshooting and problem-solving skills.
• Superb customer service and communication skills, especially in a remote context.
• Ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
• Aptitude for learning new technologies quickly.
• CompTIA A+ or similar certification is a plus.
• Must be eligible to work in South Africa and possess a reliable internet connection.
• Willingness to be available for support during agreed-upon remote hours.

Benefits

• Comprehensive paid training and mentorship program.
• Opportunity to earn industry-recognized certifications (e.g., CompTIA).
• Gain hands-on experience with diverse IT environments.
• Potential for a full-time IT Support Technician role upon successful completion.
• Competitive stipend.
• Fully remote work flexibility.
• Supportive and collaborative remote team culture.
• Career growth opportunities within the IT sector.