Remote IT Support Apprentice

Placements24; Johannesburg; Hybrid; ZAR 54,000 - 66,000; Full time

Benefits offered by this job

Competitive stipend

Remote work

Online training resources

Mentorship

Potential full-time after probation

Job summary

Placements24 is seeking Remote IT Support Apprentices to start a career in IT within a fully remote environment. You will be mentored by seasoned professionals and gain hands-on training from home, with opportunities for growth.

The role emphasizes learning, adaptability, and contribution to a fast-paced tech landscape while developing technical and problem-solving skills in a collaborative team.

Qualifications

• Interest in information technology and problem-solving.
• Basic understanding of computer systems, hardware, and software.
• Ability to work remotely with strong communication skills.

Responsibilities

• Provide first-level IT support to end-users via remote channels.
• Troubleshoot hardware, software, and network issues.
• Install and configure computer hardware and software.
• Assist with user accounts and access control.
• Document issues and solutions in the knowledge base.
• Escalate complex issues to senior staff when needed.
• Participate in training to improve technical skills.
• Contribute to IT support process improvement.
• Follow IT security policies to protect data.
• Manage tickets and ensure timely resolutions.

Skills

IT fundamentals

Troubleshooting

Remote support

Communication

Time management

Tools

Windows

macOS

Email & chat tools

Job description

About the Role

Our client, a leading technology solutions provider, is seeking enthusiastic and driven individuals to join their team as Remote IT Support Apprentices. This is a fantastic opportunity for individuals looking to kickstart their career in the IT sector, gaining invaluable hands-on experience in a dynamic, fully remote environment. You will be mentored by seasoned IT professionals and provided with comprehensive training to develop your technical skills and problem-solving abilities. This role is designed for those eager to learn, adapt, and contribute to a fast-paced tech landscape, all from the comfort of your home office. We foster a collaborative culture where continuous learning and professional growth are paramount. Join us and build a solid foundation for a successful IT career.

Key Responsibilities

• Provide first-level technical support to end-users via remote channels, including email, chat, and phone.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Assist with user account management and access control.
• Document technical issues and solutions in the company's knowledge base.
• Escalate complex issues to senior IT staff as needed.
• Participate in ongoing training sessions to enhance technical proficiency.
• Contribute to the continuous improvement of IT support processes and documentation.
• Adhere to IT security policies and procedures to protect company data.
• Manage assigned tickets effectively, ensuring timely resolution and user satisfaction.

Requirements

• A keen interest in information technology and a passion for problem-solving.
• Basic understanding of computer systems, hardware, and software.
• Familiarity with operating systems such as Windows and macOS.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Strong analytical and troubleshooting skills.
• Ability to work independently and manage time effectively in a remote setting.
• A proactive attitude and a willingness to learn new technologies.
• Good organizational skills and attention to detail.
• Must be legally eligible to work in South Africa .
• Access to a reliable internet connection and a suitable home workspace.

Benefits

• As a Remote IT Support Apprentice with our client, you will receive a competitive stipend of 60000 R per annum , along with comprehensive training and development opportunities.
• You'll gain certified IT skills and practical experience that will significantly boost your career prospects.
• Enjoy the flexibility and work-life balance of a fully remote position, eliminating commute times.
• You will have access to online learning resources and mentorship from industry experts.
• Upon successful completion of the apprenticeship, there may be opportunities for full-time employment within the company based on performance and business needs.
• Join a supportive and innovative team environment that values your contribution and growth.