Remote IT Support Specialist — Training & Certifications

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Fully remote role

Extensive training and IT certificates

Collaborative virtual team culture

Job summary

Placements24 is seeking a junior IT Support Specialist for a fully remote position. You will troubleshoot hardware and software issues, assist users remotely, and help maintain IT systems to ensure smooth operations.

The ideal candidate holds a Bachelor's degree in IT/CS (or equivalent), has experience with remote support tools, and demonstrates strong problem-solving and communication skills to thrive in a remote team environment.

Qualifications

• Bachelor's degree in IT/CS or equivalent experience.
• Solid understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
• Experience with remote support tools and methodologies.
• Excellent problem-solving and analytical skills.

Responsibilities

• Provide technical assistance and support to end-users via remote channels (phone, email, chat).
• Troubleshoot, diagnose, and resolve hardware, software, and network issues.
• Install, configure, and update software and hardware as needed.
• Manage user accounts and access permissions.
• Maintain IT documentation and knowledge base articles.
• Escalate unresolved issues to senior IT staff when necessary.

Skills

Remote support tools

Troubleshooting

Customer service

Communication skills

Independent work

Education

Bachelor's degree in IT/CS

Job description

Placements24 is seeking a junior IT Support Specialist for a fully remote position. You will troubleshoot hardware and software issues, assist users remotely, and help maintain IT systems to ensure smooth operations.

The ideal candidate holds a Bachelor's degree in IT/CS (or equivalent), has experience with remote support tools, and demonstrates strong problem-solving and communication skills to thrive in a remote team environment.