Remote IT Support Specialist - Polokwane

Placements24; Polokwane; Hybrid; ZAR 180,000 - 240,000; Full time

Job summary

Placements24 is seeking a highly skilled Remote IT Support Specialist to join the technical support team. Based near Polokwane but fully remote, you will provide comprehensive remote assistance for hardware, software, and network issues, serving clients nationwide and ensuring quick resolution with high satisfaction.

Responsibilities include documenting steps in the ticketing system, escalating complex cases, and helping with basic account and network tasks.

Qualifications

• Experience as an IT Support or Help Desk role.
• Knowledge of Windows/macOS, Office, and networks.
• Ability to work remotely with reliable home setup.

Responsibilities

• Provide remote technical support to end-users via phone, email, and chat.
• Troubleshoot OS, hardware, software, and network issues.
• Install, configure, and update software/hardware remotely.
• Document requests and resolutions in the ticketing system.
• Escalate complex issues when needed.
• Assist with user account management and basic network tasks.

Skills

IT Support Experience

Windows & macOS knowledge

Networking & VPNs

Communication skills

Remote work discipline

Ticketing system

Tools

Ticketing system

Job description

About the Role

Our client is seeking a highly skilled and self-motivated Remote IT Support Specialist to join their established technical support department, servicing clients nationwide but based operationally near Polokwane. In this fully remote position, you will provide comprehensive technical assistance and troubleshooting for a wide range of hardware, software, and network issues. You will be the first line of defense for users experiencing technical difficulties, ensuring swift resolution and maintaining high levels of client satisfaction. This role requires exceptional problem-solving abilities, strong communication skills, and the discipline to work effectively from a home office environment, contributing to a robust and responsive support system.

Key Responsibilities

• Provide remote technical support to end-users via phone, email, and chat.
• Troubleshoot and resolve issues related to operating systems, hardware, software applications, and network connectivity.
• Install, configure, and update software and hardware remotely.
• Document all support requests, troubleshooting steps, and resolutions accurately in the ticketing system.
• Escalate complex issues to higher-level support technicians or relevant departments when necessary.
• Assist with user account management and basic network administration tasks.

Requirements

• Proven experience in an IT Support Specialist or Help Desk role.
• Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common business applications.
• Familiarity with network concepts, VPNs, and common troubleshooting techniques.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Self-disciplined and able to manage time effectively in a remote work setting.
• Must have a reliable internet connection and a suitable home office setup for remote work.

Benefits

• Competitive annual salary commensurate with experience and remote work setup.
• Opportunity to work fully remotely, offering flexibility and work-life balance.
• Access to online training and certifications to enhance technical skills.
• Contribution to a dynamic and supportive IT team environment.
• Potential for career growth within the IT department.