Remote IT Support Specialist - Graduate Entry

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Remote work

Professional training

Career growth

Collaborative team environment

Competitive salary

Job summary

Placements24 is seeking a motivated Graduate IT Support Specialist to join their remote-first team. You will provide first-level technical support, troubleshoot issues, and help keep IT systems running smoothly for end-users.

The ideal candidate holds a Bachelor's in IT/CS, has familiarity with Windows/macOS, networking basics, and strong communication; you will gain exposure to Zendesk/ServiceNow and collaborate with a global technology solutions provider.

Qualifications

• Bachelor's degree in IT, CS or related field.
• Strong problem-solving and analytical skills.
• Excellent written and verbal communication skills.

Responsibilities

• Provide first-level remote IT support to end-users.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computers and software.
• Manage user accounts and access rights.
• Document solutions in the ticketing system.
• Escalate complex issues when needed.

Skills

Remote support

Troubleshooting

Windows/macOS

Networking basics

Communication skills

Time management

Education

Bachelor's in IT/CS

Tools

Zendesk

ServiceNow

Job description

Placements24 is seeking a motivated Graduate IT Support Specialist to join their remote-first team. You will provide first-level technical support, troubleshoot issues, and help keep IT systems running smoothly for end-users.

The ideal candidate holds a Bachelor's in IT/CS, has familiarity with Windows/macOS, networking basics, and strong communication; you will gain exposure to Zendesk/ServiceNow and collaborate with a global technology solutions provider.