Graduate IT Support Specialist

Placements24; Klerksdorp; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary and benefits

Fully remote work arrangement

Certifications and training

Exposure to IT challenges

Collaborative remote culture

Job summary

Placements24 is seeking a Graduate IT Support Specialist to join a fully remote IT team. You will help keep our technology running by troubleshooting hardware, software, and network issues and supporting staff across the organization.

This entry-level role provides hands-on experience in IT operations, asset management, and knowledge-base documentation, with opportunities for certifications and growth in cybersecurity and networks, plus training and mentorship.

Qualifications

• A degree or diploma in Information Technology, Computer Science, or a related field.
• Familiarity with Windows/macOS, networking basics, and hardware.
• Experience with IT support ticketing systems and remote tools is preferred.
• Strong problem-solving and independent work ability.
• Excellent communication and customer service skills for remote support.

Responsibilities

• Provide first-line remote IT support to end-users via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues promptly.
• Install, configure, and maintain computer systems and peripherals.
• Manage user accounts, permissions, and access rights.
• Document procedures and solutions in a knowledge base.

Skills

IT knowledge

Networking basics

Remote support tools

Problem solving

Communication skills

Education

Bachelor's or Diploma in Information Technology/Computer Science

Tools

IT ticketing systems

Remote support tools

Job description

About the Role

Our client is looking for tech-savvy and proactive Graduate IT Support Specialists to join their distributed IT team, operating entirely remotely. This role is crucial for ensuring the smooth functioning of our client's technological infrastructure and providing timely assistance to employees. You will be responsible for troubleshooting hardware and software issues, managing IT assets, and supporting users across the organization. This position offers a significant opportunity for recent graduates to build a solid foundation in IT support and network administration within a fully remote, collaborative, and technologically advanced environment.

Key Responsibilities

• Provide first-line technical support to end-users via remote channels (phone, email, chat).
• Diagnose and resolve hardware, software, and network issues promptly.
• Install, configure, and maintain computer systems, applications, and peripherals.
• Manage user accounts, permissions, and access rights.
• Document IT procedures, troubleshooting steps, and solutions in a knowledge base.

Requirements

• A degree or diploma in Information Technology, Computer Science, or a related technical field.
• Basic knowledge of operating systems (Windows, macOS), networking protocols, and hardware.
• Familiarity with IT support ticketing systems and remote support tools.
• Excellent problem-solving skills and the ability to work independently.
• Strong communication and customer service skills, essential for remote support.

Benefits

• Competitive salary and comprehensive benefits package.
• Fully remote work arrangement, offering flexibility and convenience.
• Opportunities for certifications and advanced training in IT support and cybersecurity.
• Exposure to a wide array of IT challenges and technologies.
• A supportive, team-oriented remote culture focused on collaboration and problem-solving.