Remote IT Support Engineer

Placements24; Stellenbosch; Hybrid; ZAR 180,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Flexible remote work

Health insurance

Paid time off

Learning and development

Job summary

Placements24 is seeking a highly skilled Remote IT Support Specialist to join their distributed technical team. This fully remote role supports employees across the organization by troubleshooting hardware, software, and network issues and by managing IT requests via ticketing systems.

You will document solutions, contribute to the knowledge base, and help maintain a seamless digital experience for users while working from home, with opportunities for professional development.

Qualifications

• Proven experience in an IT Support or Help Desk role, preferably remote.
• Strong knowledge of Windows and macOS, business apps, and networks.
• Experience with remote tools and ticketing systems is essential.

Responsibilities

• Provide remote technical support via phone, email, chat, and remote desktop to troubleshoot hardware, software, and network issues.
• Respond to and resolve IT support tickets in a timely and efficient manner, prioritizing critical issues.
• Install, configure, and maintain software applications and operating systems on user devices.
• Assist with user account management, including setup, password resets, and permissions management.
• Document technical solutions, procedures, and user guides for the knowledge base.
• Proactively identify potential IT problems and recommend solutions to prevent future occurrences.

Skills

Remote support

Windows OS

macOS

Communication skills

Problem solving

Education

CompTIA A+

Network+

Tools

Remote support tools

Ticketing systems

Job description

Placements24 is seeking a highly skilled Remote IT Support Specialist to join their distributed technical team. This fully remote role supports employees across the organization by troubleshooting hardware, software, and network issues and by managing IT requests via ticketing systems.

You will document solutions, contribute to the knowledge base, and help maintain a seamless digital experience for users while working from home, with opportunities for professional development.