Remote IT Support Specialist - Flexible Schedule & Training

Placements24

Centurion

Hybrid

ZAR 201,000 - 312,000

Full time

2 days ago

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Benefits offered by this job

Health plan

Retirement plan

Remote training

Bonuses

Flexible schedule

Job summary

Placements24 is seeking a skilled Customer Support Specialist to join our remote support team. You will deliver high-quality technical assistance, troubleshoot software and hardware issues, and guide customers toward best practices from your home office.

The role emphasizes proactive problem solving, clear remote communication, and collaboration with engineering to address root causes. A minimum of 3 years in tech support, strong IT knowledge, and comfort with CRM tools are required.

Qualifications

Minimum 3 years of experience in a technical support or helpdesk capacity.
Strong understanding of IT support principles and common software applications.
Excellent remote communication and active listening skills.
Proficiency with remote support tools and customer relationship management (CRM) software.

Responsibilities

Deliver exceptional customer support via remote channels, including email, chat, and phone.
Troubleshoot and resolve software and hardware issues for a diverse client base.
Document all support interactions, solutions, and customer feedback accurately.
Collaborate with technical teams to identify and address root causes of recurring issues.
Educate customers on product features and best practices to improve their experience.