Remote IT Installation & Troubleshooting Expert

Placements24

Gauteng

Hybrid

ZAR 420,000 - 600,000

Full time

2 days ago

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Benefits offered by this job

Remote work allowance

Flexible hours

Career growth

Health benefits

Virtual team environment

Job summary

Placements24 is seeking a Remote Installation & Maintenance Specialist to deliver expert remote support across multiple locations. You will diagnose issues, guide users through installation steps and advise on maintenance best practices, all from a home office setup.

The role emphasizes remote access, clear communication, and collaboration with field teams to ensure reliable operation and high service standards for diverse clients.

Qualifications

Experience in technical support, installation or maintenance roles.
Ability to guide users remotely with clear instructions.
Proficiency with remote access tools and ticketing platforms.

Responsibilities

Provide remote technical support for installation, configuration, and troubleshooting of equipment and systems.
Guide clients through step-by-step installation procedures using documentation and communication tools.
Diagnose technical issues and offer actionable solutions via phone, email, or video conferencing.
Develop and update remote support documentation, FAQs, and best practice guides.
Collaborate with on-site field teams by providing remote expertise during complex installations or repairs.
Monitor system performance remotely and advise on maintenance or upgrades for optimal operation.

Skills

Technical support

Installation

Maintenance

Tools

Remote access tools

Ticketing systems

Zoom

Teams

Slack

Job description

The role emphasizes remote access, clear communication, and collaboration with field teams to ensure reliable operation and high service standards for diverse clients.

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