Remote IT Support Specialist - End User Services

Placements24; East London; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Remote work

Home office allowance

IT certifications

Team culture

Job summary

Placements24 is seeking a proficient and customer-focused Remote IT Support Specialist to join their distributed IT team. You will diagnose and resolve hardware, software, and network issues remotely, ensuring end-users stay productive from anywhere in the country.

The role offers a flexible remote working setup, home office equipment and internet connectivity allowances, opportunities for IT certifications, and a collaborative team culture that values work-life balance.

Qualifications

• Experience in IT support or help desk, preferably remote.
• Strong knowledge of Windows and macOS, Office suite.
• Proficient with remote support tools and ticketing systems.
• Excellent problem-solving and communication skills.
• Ability to work independently in a remote setting.

Responsibilities

• Provide remote technical support to end-users for hardware, software, and network-related issues.
• Troubleshoot and resolve problems with desktops, laptops, mobile devices, and peripherals.
• Assist users with software installations, configurations, and updates.
• Diagnose and resolve connectivity issues, including Wi-Fi, VPN, and network access problems.
• Escalate complex technical issues to senior IT staff or relevant teams when necessary.
• Document support activities, solutions, and user feedback in the IT ticketing system.

Skills

Windows OS

macOS

Remote support

Communication skills

Troubleshooting

Time management

Tools

Ticketing systems

Remote support tools

VPN tools

Job description

About the Role

Our client is seeking a proficient and customer-focused Remote IT Support Specialist to join their distributed IT team. This role is critical for providing exceptional technical support to end-users across the organization, ensuring their technology needs are met seamlessly. You will diagnose and resolve a wide range of hardware, software, and network issues remotely, utilizing various support tools and communication channels. The ideal candidate is a patient, skilled troubleshooter who excels in a remote work environment and is dedicated to delivering timely and effective IT solutions. This is a fantastic opportunity for an IT professional who values flexibility and wants to make a significant impact on user productivity and satisfaction from anywhere in the country.

Key Responsibilities

• Provide remote technical support to end-users for hardware, software, and network-related issues.
• Troubleshoot and resolve problems with desktops, laptops, mobile devices, and peripherals.
• Assist users with software installations, configurations, and updates.
• Diagnose and resolve connectivity issues, including Wi-Fi, VPN, and network access problems.
• Escalate complex technical issues to senior IT staff or relevant teams when necessary.
• Document support activities, solutions, and user feedback in the IT ticketing system.

Requirements

• Proven experience in an IT support or help desk role, preferably in a remote capacity.
• Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common business applications.
• Experience with remote support tools and ticketing systems.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Ability to work independently and manage time effectively in a remote setting.

Benefits

• Competitive salary and comprehensive health benefits.
• Flexible remote working arrangements, allowing you to work from home.
• Allowance for home office equipment and internet connectivity.
• Opportunities for professional development and IT certifications.
• A collaborative and supportive remote team culture that values work-life balance.