Remote Technical Helpdesk Analyst

Placements24; Randburg; Hybrid; ZAR 201,000 - 312,000; Full time

Benefits offered by this job

Fully remote

Flexible schedule

Medical, dental, and vision insurance

Learning and development opportunities

Collaborative virtual team

Job summary

Placements24 in South Africa seeks a Remote Technical Helpdesk Analyst to diagnose and resolve issues for a distributed IT team. Working entirely from home, you will support employees across hardware, software, and network topics, handling tickets and documenting solutions.

The ideal candidate has proven helpdesk experience, strong OS knowledge (Windows/macOS), familiarity with remote-access tools, and good communication.

Qualifications

• Experience as a Helpdesk Analyst, preferably remote.
• Strong knowledge of Windows and macOS.
• Proficient in network troubleshooting and remote access.
• Excellent problem-solving and communication for remote users.

Responsibilities

• Provide remote technical support for hardware, software, and network issues.
• Respond to and resolve helpdesk tickets in a timely manner.
• Install, configure, and troubleshoot user workstations and applications.
• Document solutions and maintain knowledge base articles.
• Assist with user account management and access provisioning.
• Escalate complex issues to senior IT staff when necessary.

Skills

Remote support

Windows/macOS

Network troubleshooting

Communication skills

Education

CompTIA A+

Network+

Tools

Remote access tools

Ticketing systems

Job description

About the Role

Our client is seeking an experienced Remote Technical Helpdesk Analyst to join their distributed IT team. This role is designed for individuals who excel at diagnosing and resolving technical issues remotely, providing crucial support to our client's employees. Operating entirely from home, you will leverage your technical expertise to ensure seamless IT operations and user productivity. This is a fantastic opportunity to join a forward-thinking company that embraces remote work and values technical problem-solving.

Key Responsibilities

• Provide remote technical support for hardware, software, and network issues.
• Respond to and resolve helpdesk tickets in a timely and efficient manner.
• Install, configure, and troubleshoot user workstations and applications.
• Document technical solutions and maintain knowledge base articles.
• Assist with user account management and access provisioning.
• Escalate complex issues to senior IT staff when necessary.

Requirements

• Proven experience as a Helpdesk Analyst or IT Support Technician, ideally in a remote capacity.
• Strong knowledge of operating systems (Windows, macOS) and common business software.
• Experience with network troubleshooting and remote access tools.
• Excellent problem-solving and analytical skills.
• Effective communication skills for remote user support.
• Certifications like CompTIA A+ or Network+ are advantageous.

Benefits

• Competitive salary commensurate with experience.
• Fully remote position offering significant flexibility.
• Comprehensive medical, dental, and vision coverage.
• Opportunities for continuous learning and professional development.
• A dynamic and collaborative virtual team environment.