Remote IT Support Specialist

Placements24; Benoni; Hybrid; ZAR 180,000 - 320,000; Full time

Benefits offered by this job

Work from home

Professional development

IT equipment provided

Remote team environment

Competitive salary

Job summary

Placements24 is seeking a proactive Remote IT Support Specialist to join a distributed technical support team. You will diagnose and resolve hardware, software, and network issues for employees and clients using phone, email, and remote access tools.

The role emphasizes strong communication, technical acumen, and the ability to troubleshoot independently from a home office. You will document requests in the helpdesk system and assist with IT asset management.

Qualifications

• Proven IT support experience, preferably with remote duties.
• Strong communication and troubleshooting skills in a remote setting.
• Proficient with Windows and macOS, Office apps, and common business tools.
• Familiarity with TCP/IP, DNS, DHCP and basic network troubleshooting.

Responsibilities

• Provide first- and second-level IT support to end-users via phone, email, and remote tools.
• Diagnose and resolve hardware, software, and network issues.
• Escalate complex problems to higher-level teams when needed and track resolutions.
• Document all support requests and solutions in the helpdesk system.
• Assist with IT asset management, including deployment and configuration of new equipment.

Skills

IT support experience

Remote support

Excellent communication

Windows

macOS

Networking concepts

Job description

About the Role

Our client is looking for a proactive and customer-oriented Remote IT Support Specialist to join their distributed technical support team. This position is fully remote, allowing you to provide essential technical assistance to employees and clients from the comfort of your own home. You will be responsible for diagnosing and resolving a wide range of IT issues, including hardware, software, and network problems, via phone, email, and remote access tools. The ideal candidate possesses excellent communication skills, strong technical acumen, and the ability to troubleshoot independently. This role is pivotal in ensuring the smooth functioning of our client's IT infrastructure across various locations.

Key Responsibilities

• Provide first-level and second-level technical support to end-users, addressing hardware, software, and network issues.
• Diagnose and resolve technical problems using remote access tools and troubleshooting methodologies.
• Escalate complex issues to higher-level support teams when necessary, ensuring timely resolution.
• Document all support requests, solutions, and technical information in the helpdesk system.
• Assist with IT asset management, including deployment and configuration of new equipment.

Requirements

• Proven experience in an IT Support role, preferably with remote support responsibilities.
• Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common business applications.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP) and troubleshooting network connectivity.
• Excellent problem-solving, analytical, and communication skills.
• Ability to manage time effectively and work autonomously in a remote setting.

Benefits

• Competitive annual salary.
• Work from home flexibility.
• Opportunities for professional development and certifications.
• Provision of necessary IT equipment for remote work.
• Supportive and collaborative virtual team environment.