Remote Support Technician

Placements24

Vereeniging

Hybrid

ZAR 240,000 - 360,000

Full time

2 days ago

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Benefits offered by this job

Remote work

Health, dental, and vision insurance

Performance-based incentives

Professional growth opportunities

Job summary

Placements24 is seeking a proactive Remote Support Technician to join their team. The role focuses on delivering high-level technical assistance and troubleshooting to field teams and clients remotely, leveraging video, phone, and email channels to ensure uninterrupted operations.

The ideal candidate will have strong problem-solving and communication skills, experience with remote access tools, and the ability to manage multiple requests independently while adhering to best practices in

Qualifications

Proven experience in a technical support or field service role with emphasis on remote assistance.
Ability to diagnose and troubleshoot complex systems remotely.
Experience with remote access software and diagnostic tools.

Responsibilities

Provide expert technical support and troubleshooting assistance to field teams and customers remotely via phone, email, and video conferencing.
Diagnose and resolve complex technical issues related to installed systems and equipment.
Develop and maintain remote diagnostic tools and procedures.
Document all support interactions, resolutions, and knowledge base articles.
Collaborate with engineering and product teams to relay feedback and contribute to product improvements.
Monitor system performance and proactively identify potential issues for remote resolution.

Skills

Remote support

Remote diagnostics

Communication

Problem solving

Independence

Tools

Remote access software

Diagnostic tools

Job description

About the Role

Our client is looking for a proactive and technically proficient Remote Support Technician to join their innovative team, supporting operations across various locations. This position is fully remote, offering the flexibility to work from anywhere. You will be responsible for providing high-level technical assistance, troubleshooting, and maintenance guidance to on-site field teams and directly to clients via remote channels. This is an ideal role for an experienced technician who excels at problem-solving, communication, and utilizing remote tools to ensure the seamless operation of systems and equipment without the need for physical presence.

Key Responsibilities

Provide expert technical support and troubleshooting assistance to field teams and customers remotely via phone, email, and video conferencing.
Diagnose and resolve complex technical issues related to installed systems and equipment.
Develop and maintain remote diagnostic tools and procedures.
Document all support interactions, resolutions, and knowledge base articles.
Collaborate with engineering and product teams to relay feedback and contribute to product improvements.
Monitor system performance and proactively identify potential issues for remote resolution.

Requirements

Proven experience in a technical support or field service role, with a strong emphasis on remote assistance.
Proficiency in diagnosing and troubleshooting complex mechanical, electrical, or IT systems remotely.
Excellent communication, listening, and problem-solving skills.
Experience with remote access software and diagnostic tools.
Ability to work independently and manage multiple support requests simultaneously.
Strong understanding of Installation & Maintenance best practices.

Benefits