Remote IT Helpdesk Specialist

Placements24; Sandton; Híbrido; ZAR 165.000 - 276.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote

Flexible online collaboration

Home office stipend (if offered)

Descripción de la vacante

Placements24 is seeking a skilled Remote IT Helpdesk Specialist to support a distributed team from a home office. You will troubleshoot hardware, software, and network issues, using remote access tools to resolve problems and maintain system availability.

The role requires 2+ years in IT helpdesk, proficiency with Windows/macOS, and strong English communication. A home office with reliable internet is essential; CompTIA A+ is a plus.

Formación

• Minimum 2 years in IT helpdesk or technical support.
• Proficiency with Windows and macOS, and office productivity software.
• Experience with TCP/IP, DNS, DHCP networking.
• Familiarity with TeamViewer, AnyDesk and ticketing systems.
• Strong written and verbal English communication.
• Ability to work independently in a remote setting.
• A dedicated home office with reliable high-speed internet.
• CompTIA A+ certification is a plus.

Responsabilidades

• Provide remote technical support to end-users for hardware, software, and network-related issues.
• Diagnose and resolve technical problems efficiently using remote access tools.
• Install, configure, and maintain computer systems and software applications.
• Assist users with account management, password resets, and access permissions.
• Document support activities, resolutions, and user feedback in the ticketing system.
• Escalate unresolved issues to senior IT staff or external vendors as needed.
• Contribute to IT knowledge base by creating and updating documentation.
• Ensure timely resolution of support tickets and adherence to SLAs.
• Stay updated on emerging technologies and IT support best practices.

Conocimientos

Problem-solving

Communication (English)

Time management

Independent work

Windows

macOS

Educación

CompTIA A+ certification (preferred)

Herramientas

TeamViewer

AnyDesk

Ticketing systems

Descripción del empleo

About the Role

Our client, a dynamic digital agency, is seeking a skilled and adaptable Remote IT Helpdesk Specialist to provide essential technical support to their distributed team. This is a fully remote position, offering the flexibility to work from home and contribute to a collaborative online environment. You will be responsible for troubleshooting a wide range of IT issues, including hardware, software, and network connectivity, ensuring the smooth operation of our team's technology infrastructure. The ideal candidate is a proactive problem-solver, possesses excellent communication skills, and has a strong understanding of common IT support challenges. This is a great opportunity for an IT professional looking to contribute their skills in a remote-first setting.

Key Responsibilities

• Provide remote technical support to end-users for hardware, software, and network-related issues.
• Diagnose and resolve technical problems efficiently, utilizing remote access tools.
• Install, configure, and maintain computer systems and software applications.
• Assist users with account management, password resets, and access permissions.
• Document all support activities, resolutions, and user feedback in the ticketing system.
• Escalate unresolved issues to senior IT staff or external vendors as needed.
• Contribute to the IT knowledge base by creating and updating support documentation.
• Ensure timely resolution of support tickets and adherence to service level agreements.
• Stay updated on emerging technologies and IT support best practices.

Requirements

• Minimum of 2 years of experience in IT helpdesk or technical support roles.
• Proficiency in troubleshooting common operating systems (Windows, macOS) and office productivity software.
• Experience with network troubleshooting (TCP/IP, DNS, DHCP).
• Familiarity with remote support tools (e.g., TeamViewer, AnyDesk) and ticketing systems.
• Excellent problem-solving skills and a logical approach to technical issues.
• Strong written and verbal communication skills in English.
• Ability to work independently and manage time effectively in a remote environment.
• A dedicated home office setup with reliable high-speed internet is required.
• Relevant IT certifications (e.g., CompTIA A+) are a plus.

Benefits

• This contractor role offers a competitive hourly rate and the significant advantage of being fully remote.
• You will gain valuable experience working with a diverse range of technologies and supporting a creative team.
• Our client fosters a flexible and supportive virtual work environment.
• Join a forward-thinking agency that values technical expertise and employee well-being, allowing you to contribute effectively from your own workspace.