Virtual Helpdesk Technician

Placements24; Cape Town; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Performance bonus

Medical insurance

Home office allowance

Certifications

Job summary

Placements24 is seeking a Virtual Helpdesk Technician to provide remote technical support, troubleshooting hardware, software and network issues, and guide users through solutions to minimize downtime. You will communicate clearly with non-technical users and document steps in the ticketing system to ensure consistent resolutions.

You will work from home with a proactive, customer-focused mindset, supporting IT infrastructure and user productivity while contributing to operational efficiency

Job description

About the Role

Our client is seeking a skilled Virtual Helpdesk Technician to provide essential technical support to users in a remote capacity. You will be responsible for troubleshooting hardware, software, and network issues, ensuring minimal disruption to user productivity. This role requires a proactive approach to identifying and resolving technical challenges, along with excellent communication skills to guide users through complex solutions. Join a forward-thinking organization that embraces remote work and offers a supportive environment for technical professionals looking to make a significant impact on user experience and operational efficiency from anywhere.

Key Responsibilities

• Provide technical assistance and support related to computer systems, software, and hardware.
• Respond to help requests in a timely manner, documenting all troubleshooting steps and resolutions.
• Install, modify, and repair computer hardware and software, as well as support network users.
• Guide customers through error-control processes and use of the company's IT systems.
• Perform remote troubleshooting and diagnostics to resolve technical issues effectively.

Requirements

• Proven experience as a Helpdesk Technician or similar role, with a strong emphasis on remote support.
• Excellent knowledge of technical management, computer systems, and networking.
• Hands‑on experience with diagnosing and resolving common hardware and software issues .
• Proficiency in using remote desktop tools and helpdesk ticketing software.
• Strong ability to communicate technical information to non-technical users clearly and concisely.

Benefits

• Attractive annual salary with potential for performance bonuses.
• Comprehensive medical, dental, and vision insurance plans.
• Allowance for home office setup and internet costs.
• Opportunities for certifications and continuous learning in IT support.
• A flexible and supportive remote working culture that values employee well-being.