Remote Insurance Operations Manager

Placements24; Soweto; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

100% Remote

Home office equipment allowance

Health, dental, and vision insurance

Annual performance bonus

Professional development

Job summary

Placements24 is seeking a highly organized Remote Insurance Operations Manager to oversee day-to-day operations of the insurance business from a home office. You will manage workflows across policy administration, claims, and customer service while driving efficiency and service quality.

The ideal candidate has proven leadership in insurance operations, excels at remote team management, and uses data to drive KPI improvements.

Qualifications

• Proven experience as an Operations Manager in insurance.
• Strong remote leadership and team management skills.
• Excellent analytical and problem-solving abilities.

Responsibilities

• Manage and optimize policy administration, claims processing, and customer service.
• Develop and implement strategies to improve efficiency and reduce costs.
• Oversee remote teams and ensure adherence to regulatory requirements.
• Implement and manage technology to support operations.
• Analyze KPIs and report findings to senior leadership.

Skills

Remote leadership

Operations management

Insurance operations

Education

Bachelor's degree in Business Administration or related field

Job description

About the Role

Our client is seeking a highly organized and experienced Remote Insurance Operations Manager to oversee and optimize the day-to-day operational functions of their insurance business. This critical role involves managing workflows, improving efficiency, and ensuring seamless service delivery across various departments, all while working from your home office. You will play a key role in driving operational excellence and supporting the company's strategic goals. This is an ideal opportunity for a seasoned operations professional who excels in a fully remote environment and is passionate about streamlining processes and enhancing overall business performance.

Key Responsibilities

• Manage and optimize key operational processes, including policy administration, claims processing, and customer service.
• Develop and implement strategies to improve operational efficiency, reduce costs, and enhance service quality.
• Oversee the performance of operational teams through effective remote management techniques.
• Ensure adherence to regulatory requirements and company policies within all operational functions.
• Implement and manage technology solutions to support operational effectiveness.
• Analyze operational data and KPIs to identify areas for improvement and report findings to senior leadership.

Requirements

• Proven experience as an Operations Manager or in a similar leadership role, preferably within the insurance industry.
• Strong understanding of insurance operations, workflows, and best practices.
• Demonstrated ability to lead and manage teams effectively in a remote work environment.
• Excellent analytical, problem-solving, and decision-making skills.
• Proficiency in using operational management software and digital collaboration tools.
• Bachelor's degree in Business Administration, Management, or a related field.

Benefits

• Competitive salary package and annual performance bonus.
• 100% Remote working arrangement offering maximum flexibility.
• Comprehensive health, dental, and vision insurance benefits.
• Allowance for home office equipment and professional development.
• Opportunity to lead significant operational improvements within a growing company.