Insurance Operations Manager

Placements24; LegKraal Gate; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Fully remote

Flexible hours

Generous PTO

Professional development

Job summary

Placements24 is seeking an Insurance Operations Manager to lead a remote-first operations team across the region. You will oversee policy administration, claims support, and customer service, driving efficiency and adherence to regulatory standards.

Ideal candidates bring 5+ years in insurance operations or senior roles, strong leadership of remote teams, and a proven track record in process improvement and performance management, with solid knowledge of policy lifecycles and compliance.

Qualifications

• Minimum of 5 years of experience in insurance operations management or a senior operational role within the financial services industry.
• Proven track record in process improvement, workflow optimization, and performance management.
• Strong leadership and remote-team management experience.
• Deep knowledge of insurance products, policy lifecycle, and claims handling processes.
• Proficiency with operational software and performance management tools.
• Bachelor's degree in Business Administration, Management, or related field.

Responsibilities

• Oversee and manage the daily operations of the insurance business, including policy administration and claims support.
• Develop and implement operational strategies to improve efficiency, reduce costs, and enhance customer satisfaction.
• Lead and mentor a remote team of operational staff, fostering a collaborative and productive work environment.
• Monitor KPIs and implement corrective actions to ensure operational goals are met.
• Ensure compliance with insurance regulations and internal policies.
• Drive continuous improvement initiatives across all operational processes.
• Manage vendor relationships and technology solutions supporting operational functions.

Skills

Leadership

Remote team management

Process improvement

Performance management

KPI tracking

Regulatory compliance

Education

Bachelor's degree in Business Administration

Tools

Operational software

Performance management tools

Job description

About the Role

Our client is seeking a results-driven and strategic Insurance Operations Manager to lead their operations team, supporting a remote workforce and serving clients across the region. This role is instrumental in ensuring the efficient and effective day-to-day functioning of the insurance business, overseeing key processes such as policy administration, claims processing support, and customer service. You will be responsible for optimizing workflows, implementing process improvements, managing staff performance, and ensuring adherence to company policies and regulatory standards. The ideal candidate possesses strong leadership qualities, a deep understanding of insurance operations, and a commitment to fostering a high-performance, client-centric culture within a remote-first environment.

Key Responsibilities

• Oversee and manage the daily operations of the insurance business, including policy administration and claims support functions.
• Develop and implement operational strategies to improve efficiency, reduce costs, and enhance customer satisfaction.
• Lead, mentor, and develop a remote team of operational staff, fostering a collaborative and productive work environment.
• Monitor key performance indicators (KPIs) and implement corrective actions to ensure operational goals are met.
• Ensure compliance with all relevant insurance regulations and internal policies.
• Drive continuous improvement initiatives across all operational processes.
• Manage vendor relationships and technology solutions supporting operational functions.

Requirements

• Minimum of 5 years of experience in insurance operations management or a senior operational role within the financial services industry.
• Demonstrated success in process improvement, workflow optimization, and performance management.
• Strong leadership and team management skills, with experience managing remote teams.
• Excellent understanding of insurance products, policy lifecycle, and claims handling processes.
• Proficiency in operational software and performance management tools.
• Bachelor's degree in Business Administration, Management, or a related field.

Benefits

• Competitive salary and performance-based incentive program.
• Comprehensive health, retirement, and other benefits.
• Significant opportunities for professional development and leadership growth.
• Fully remote position, offering maximum flexibility and work-life balance.
• A supportive and collaborative culture that empowers remote employees.
• Generous paid time off and flexible working hours.