Remote Insurance Operations Lead

Placements24; Soweto; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Fully remote work

Autonomy and flexibility

Career growth in operations leadership

Supportive virtual team culture

Comprehensive benefits package

Job summary

Placements24 is seeking an experienced Remote Insurance Operations Lead to manage day-to-day back-office insurance processes, policy administration, and customer service support for clients, including Soweto, without requiring a physical office.

You will lead a remote team of operations specialists, drive process improvements, monitor KPIs, ensure regulatory compliance, and partner with third-party providers to deliver outstanding service.

Qualifications

• 7+ years of experience in insurance operations management.
• Proven ability to lead remote teams and drive operational improvements.
• Strong knowledge of insurance processes, systems, and best practices.

Responsibilities

• Oversee and manage all aspects of insurance operations including policy issuance, endorsements, and cancellations.
• Develop and implement operational strategies to enhance efficiency, reduce costs, and improve service quality.
• Lead, manage, and motivate a remote team of operations specialists.
• Monitor KPIs and implement corrective actions to meet operational goals.
• Manage relationships with third-party service providers and technology partners.
• Ensure compliance with regulatory requirements and internal policies.

Skills

Remote leadership

Insurance operations

KPI tracking

Process improvement

Team management

Tools

CRM systems

Virtual collaboration tools

Job description

Our client is seeking an experienced and highly organized Remote Insurance Operations Lead to manage and optimize their day-to-day operational functions. This fully remote leadership position is responsible for ensuring the efficiency, effectiveness, and smooth execution of all back-office insurance processes, including policy administration, customer service support, and system management. You will lead a remote team, drive process improvements, and ensure high standards of service delivery to clients and internal stakeholders, supporting the company's presence in areas like Soweto without requiring physical office attendance.

Key Responsibilities

• Oversee and manage all aspects of insurance operations, including policy issuance, endorsements, and cancellations.
• Develop and implement operational strategies to enhance efficiency, reduce costs, and improve service quality.
• Lead, manage, and motivate a remote team of operations specialists, fostering a collaborative and productive environment.
• Monitor key performance indicators (KPIs) and implement corrective actions to ensure operational goals are met.
• Manage relationships with third-party service providers and technology partners.
• Ensure compliance with all regulatory requirements and internal policies related to operations.

Requirements

• Extensive experience (e.g., 7+ years) in insurance operations management, with a strong track record of leading remote teams.
• Deep understanding of insurance processes, systems, and industry best practices.
• Proven ability to drive operational improvements and implement new technologies.
• Excellent leadership, problem-solving, and decision-making skills.
• Proficiency in using operational software and virtual collaboration tools.
• Strong organizational and project management skills.

Benefits

• Excellent salary and comprehensive benefits package.
• Fully remote work environment, offering significant autonomy and flexibility.
• Opportunities for professional growth and development in operations leadership.
• The chance to significantly impact operational efficiency and service delivery.
• A supportive and dynamic virtual team culture dedicated to excellence.