Remote Insurance Operations Specialist

Placements24; Durban; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Remote work

Laptop provided

Annual bonuses

Flexible hours

Professional development

Job summary

Placements24 is seeking a highly motivated Remote Insurance Operations Specialist to join our globally distributed team. This fully remote position allows you to work from anywhere in South Africa, supporting underwriting, policy issuance, and customer service with precision and reliability.

You will manage applications, endorsements, renewals, and data updates, collaborating with cross-functional teams via digital tools to ensure accuracy and timely processing in a remote-first environment.

Qualifications

• Previous experience in insurance operations, administration, or a related customer service role.
• Strong understanding of insurance products and terminology.
• Excellent organizational and time management skills with the ability to prioritize tasks effectively.
• Proficiency in using digital collaboration tools (e.g., Slack, Microsoft Teams) and standard office software.
• A stable internet connection and a dedicated home office setup suitable for remote work.
• Strong written and verbal communication skills.
• Ability to work independently and proactively manage workload in a remote setting.

Responsibilities

• Process and manage insurance applications, policy endorsements, and renewals accurately and efficiently.
• Verify policy details, client information, and ensure all documentation is complete and compliant.
• Respond to internal and external inquiries regarding policy administration and operational procedures.
• Assist with data entry, system updates, and maintaining accurate records in our insurance management systems.
• Support the underwriting team by gathering necessary information and documentation for risk assessment.
• Troubleshoot and resolve operational issues, escalating complex problems as needed.
• Collaborate with cross-functional teams remotely using digital communication tools.
• Contribute to process improvement initiatives to enhance operational efficiency.

Skills

Attention to detail

Time management

Communication

Independent work

Remote collaboration

Tools

Slack

Microsoft Teams

Job description

About the Role

Our client is expanding its digital footprint and seeks a highly motivated and detail-oriented Remote Insurance Operations Specialist to join their globally distributed team. This is a fully remote position, allowing you to work from anywhere within South Africa, contributing to the efficient functioning of our insurance operations. You will be responsible for a wide range of administrative and operational tasks that support our underwriting, policy issuance, and customer service functions. The ideal candidate thrives in a virtual environment, possesses excellent organizational skills, and has a keen eye for detail. This role is perfect for someone looking for a flexible, remote-first career in the insurance industry, offering the opportunity to make a significant impact without the need for a physical office presence. Join us and be part of a forward-thinking company that embraces modern work practices.

Key Responsibilities

• Process and manage insurance applications, policy endorsements, and renewals accurately and efficiently.
• Verify policy details, client information, and ensure all documentation is complete and compliant.
• Respond to internal and external inquiries regarding policy administration and operational procedures.
• Assist with data entry, system updates, and maintaining accurate records in our insurance management systems.
• Support the underwriting team by gathering necessary information and documentation for risk assessment.
• Troubleshoot and resolve operational issues, escalating complex problems as needed.
• Collaborate with cross-functional teams remotely using digital communication tools.
• Contribute to process improvement initiatives to enhance operational efficiency.

Requirements

• Previous experience in insurance operations, administration, or a related customer service role.
• Strong understanding of insurance products and terminology.
• Exceptional organizational and time management skills, with the ability to prioritize tasks effectively.
• Excellent attention to detail and accuracy in data handling.
• Proficiency in using digital collaboration tools (e.g., Slack, Microsoft Teams) and standard office software.
• A stable internet connection and a dedicated home office setup suitable for remote work.
• Strong written and verbal communication skills.
• Ability to work independently and proactively manage workload in a remote setting.

Benefits

• Competitive salary commensurate with experience.
• Comprehensive remote work support package.
• Opportunities for online training and professional development.
• Flexible working hours within agreed-upon core times.
• Contribution to a company-provided device (laptop).
• A fully remote work arrangement, eliminating commute times.
• Work within a supportive and tech-savvy team environment.
• Annual performance bonuses.