Insurance Operations Manager

Placements24; Soweto; Hybrid; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Executive bonus

Hybrid work

Health insurance

Retirement plan

Life insurance

Generous leave

Education opportunities

Job summary

Placements24 is seeking a seasoned Insurance Operations Manager to lead and optimize daily operations in Soweto. You will oversee claims, underwriting support, and customer service, driving efficiency and compliance.

This hybrid role requires strong leadership, strategic thinking, and the ability to cultivate high-performance teams across office and remote work, delivering measurable outcomes for the business.

Qualifications

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum of 7 years of experience in insurance operations management.
• Proven leadership and team management skills.
• Strong understanding of insurance processes, regulations, and best practices.
• Excellent analytical, problem-solving, and communication abilities.

Responsibilities

• Oversee the day-to-day operations of insurance departments, including claims processing, policy administration, and customer support.
• Develop and implement operational policies and procedures to enhance efficiency and effectiveness.
• Manage and mentor operational teams, fostering a culture of performance and continuous improvement.
• Monitor operational metrics and KPIs, identifying areas for improvement and implementing corrective actions.
• Ensure compliance with all relevant regulations and industry standards.

Skills

Leadership

Strategic thinking

Analytical skills

Communication skills

Education

Bachelor's degree in Business Administration or related field

Job description

About the Role

Our client is seeking a seasoned and strategic Insurance Operations Manager to oversee and optimize the daily operations of their insurance business in the Soweto region. You will be responsible for managing key departments, including claims, underwriting support, and customer service, ensuring efficiency, compliance, and high service standards. This hybrid role requires strong leadership and the ability to foster a productive team environment, both remotely and in the office. Your leadership will drive operational excellence and contribute to the company's overall success.

Key Responsibilities

• Oversee the day-to-day operations of insurance departments, including claims processing, policy administration, and customer support.
• Develop and implement operational policies and procedures to enhance efficiency and effectiveness.
• Manage and mentor operational teams, fostering a culture of performance and continuous improvement.
• Monitor operational metrics and KPIs, identifying areas for improvement and implementing corrective actions.
• Ensure compliance with all relevant regulations and industry standards.

Requirements

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum of 7 years of experience in insurance operations management.
• Proven leadership and team management skills.
• Strong understanding of insurance processes, regulations, and best practices.
• Excellent analytical, problem-solving, and communication abilities.

Benefits

• Executive-level salary and comprehensive bonus program.
• Hybrid work arrangement offering flexibility and structured office presence.
• Premium health, retirement, and life insurance benefits.
• Generous annual leave and opportunities for further education.
• Strategic leadership role with significant impact on business performance.