Remote Insurance Operations Manager

Placements24; Midrand; Hybrid; ZAR 1,000,000 - 1,400,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Retirement fund contributions

Life insurance

Home office stipend

Professional development & leadership

Job summary

Placements24 seeks an experienced Insurance Operations Manager to lead a fully remote insurance operations function from home. The role oversees policy administration, claims processing, customer service and compliance while driving KPIs and process optimization across operations.

Ideal candidates have 6+ years in insurance operations, strong leadership, and a working knowledge of underwriting, policy admin, and claims.

Qualifications

• Bachelor's degree in Business Administration, Management, Finance, or related field.
• MBA or postgraduate qualification is advantageous.
• Minimum of 6 years of progressive experience in insurance operations management.
• Proven experience in managing and leading remote or geographically dispersed teams.
• Strong understanding of insurance lifecycle processes (underwriting, policy administration, claims management).
• Excellent knowledge of operational best practices, process improvement methodologies (Lean, Six Sigma).
• Proficiency in using operational software, CRM systems, and data analysis tools.
• Exceptional leadership, problem-solving, and decision-making skills.
• Strong communication and stakeholder management abilities.
• Must have a dedicated home office setup with reliable internet connectivity.

Responsibilities

• Oversee day-to-day operations of the insurance business, ensuring efficient service delivery.
• Develop, implement, and monitor operational policies and procedures to enhance productivity and reduce costs.
• Manage and motivate a remote team of operational staff, fostering a high-performance culture.
• Implement and maintain quality assurance programs for all operational functions, including claims and underwriting support.
• Analyze operational data and KPIs to identify areas for improvement and implement corrective actions.
• Ensure compliance with insurance regulations and industry best practices.
• Collaborate with IT and product development teams to enhance operational systems and workflows.
• Manage vendor relationships and service level agreements for optimal performance.
• Drive initiatives for process automation and digital transformation within operations.

Skills

Remote leadership

Operations management

Lean Six Sigma

Data analysis

CRM software

Stakeholder management

Policy administration

Underwriting knowledge

Process improvement

Education

Bachelor's degree in Business Administration/Management/Finance

MBA or postgraduate qualification

Tools

CRM software

Data analytics tools

Job description

About the Role

Our client, a rapidly expanding insurtech company, is seeking an experienced and visionary Remote Insurance Operations Manager to lead their operational functions from a fully remote setting. This critical role involves overseeing and optimizing all aspects of the insurance business operations, including policy administration, claims processing, customer service, and compliance, ensuring efficiency and excellence across the board. You will be responsible for developing and implementing operational strategies, managing key performance indicators (KPIs), and driving continuous improvement initiatives. The ideal candidate is a results-driven leader with a proven track record in insurance operations, adept at managing remote teams and leveraging technology to streamline processes. Join our client's innovative and dynamic team, shaping the future of insurance operations from your home office.

Key Responsibilities

• Oversee the day-to-day operations of the insurance business, ensuring efficient and effective service delivery.
• Develop, implement, and monitor operational policies and procedures to enhance productivity and reduce costs.
• Manage and motivate a remote team of operational staff, fostering a high-performance culture.
• Implement and maintain robust quality assurance programs for all operational functions, including claims and underwriting support.
• Analyze operational data and KPIs to identify areas for improvement and implement corrective actions.
• Ensure compliance with all relevant insurance regulations and industry best practices.
• Collaborate with IT and product development teams to enhance operational systems and workflows.
• Manage vendor relationships and service level agreements to ensure optimal performance.
• Drive initiatives for process automation and digital transformation within operations.

Requirements

• A Bachelor's degree in Business Administration, Management, Finance, or a related field.
• An MBA or relevant postgraduate qualification is advantageous.
• Minimum of 6 years of progressive experience in insurance operations management.
• Proven experience in managing and leading remote or geographically dispersed teams.
• Strong understanding of insurance lifecycle processes (underwriting, policy administration, claims management).
• Excellent knowledge of operational best practices, process improvement methodologies (e.g., Lean, Six Sigma), and performance management.
• Proficiency in using operational software, CRM systems, and data analysis tools.
• Exceptional leadership, problem-solving, and decision-making skills.
• Strong communication and stakeholder management abilities.
• Must have a dedicated home office setup with reliable internet connectivity.

Benefits

• This fully remote role offers a highly competitive salary, annual performance bonuses, and a comprehensive benefits package including medical aid, retirement fund contributions, and life insurance.
• Our client is committed to employee growth, providing opportunities for professional development, leadership training, and further education.
• Enjoy the ultimate flexibility of working from anywhere in South Africa .
• You will be part of an innovative and collaborative culture, utilizing cutting-edge technology to achieve operational excellence.
• Our client also provides a stipend for home office expenses and fosters a supportive virtual environment with regular team engagement activities.