Senior Insurance Operations Manager

Placements24; Pietermaritzburg; Hybrid; ZAR 1,100,000 - 1,500,000; Full time

Benefits offered by this job

Hybrid work model

Leadership development opportunities

Competitive benefits

Job summary

Placements24 is seeking a Senior Insurance Operations Manager in Pietermaritzburg to oversee daily operations, including policy administration, claims processing, and customer service. The role combines leadership with hands-on improvement initiatives and regulatory compliance.

You will lead a team, drive efficiency, manage budgets, and collaborate with IT, Finance, and Underwriting to ensure seamless operations.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or related field.
• 6+ years of experience in insurance operations management.
• Proven track record of managing operational teams and driving efficiency.
• Strong understanding of insurance processes including policy administration and claims management.
• Excellent leadership, communication, and problem-solving skills.
• Experience with Lean and Six Sigma methodologies.
• Proficiency in operational management software and MS Office.
• Ability to manage multiple priorities under pressure.
• Based in or willing to commute to Pietermaritzburg, KwaZulu-Natal.

Responsibilities

• Oversee and manage day-to-day insurance operations, including policy issuance, endorsements, claims handling, and customer service.
• Develop and implement operational strategies to improve efficiency, reduce costs, and enhance customer satisfaction.
• Lead, mentor, and develop a team of operational staff, fostering a high-performance culture.
• Monitor operational performance against KPIs, identifying areas for improvement.
• Ensure compliance with regulations, standards, and company policies.
• Manage budgets and resource allocation effectively.
• Drive continuous improvement initiatives through process analysis and re-engineering.
• Collaborate with IT, Finance, Underwriting to ensure seamless operations.
• Handle escalated customer issues and ensure timely resolution.

Skills

Leadership

Communication

Problem-solving

Multitasking

Education

Bachelor's degree in Business Administration or Operations Management

Tools

MS Office Suite

ERP systems

Job description

About the Role

Our client, a leading insurance company, is seeking an experienced Senior Insurance Operations Manager to oversee and optimize daily operations in Pietermaritzburg . This critical role involves managing key operational functions, including policy administration, claims processing, customer service, and ensuring operational efficiency and effectiveness. You will lead a team of operational staff, drive process improvements, and ensure adherence to company standards and regulatory requirements. The role offers a hybrid work arrangement, blending essential office-based leadership with remote flexibility.

Key Responsibilities

• Oversee and manage all day-to-day insurance operations, including policy issuance, endorsements, claims handling, and customer service.
• Develop and implement operational strategies to improve efficiency, reduce costs, and enhance customer satisfaction.
• Lead, mentor, and develop a team of operational staff, fostering a high-performance culture.
• Monitor operational performance against key metrics and KPIs, identifying areas for improvement.
• Ensure compliance with all relevant insurance regulations, industry standards, and company policies.
• Manage operational budgets and resource allocation effectively.
• Drive continuous improvement initiatives through process analysis and re-engineering.
• Collaborate with other departments (e.g., IT, Finance, Underwriting) to ensure seamless integration and operational excellence.
• Handle escalated customer issues and ensure timely and satisfactory resolution.

Requirements

• A Bachelor's degree in Business Administration, Operations Management, or a related field.
• A minimum of 6 years of experience in insurance operations management.
• Proven track record of successfully managing operational teams and driving efficiency.
• Strong understanding of insurance processes, including policy administration and claims management.
• Excellent leadership, communication, and problem-solving skills.
• Experience with operational process improvement methodologies (e.g., Lean, Six Sigma).
• Proficiency in operational management software and MS Office Suite.
• Ability to manage multiple priorities and work effectively under pressure.
• Must be based in or willing to commute to Pietermaritzburg , KwaZulu-Natal.

Benefits

• Competitive salary package with potential for annual bonuses.
• Comprehensive medical aid and retirement fund contributions.
• Opportunities for leadership development and career progression.
• Hybrid work model promoting work-life balance.
• Manage key operations for a respected insurance provider in Pietermaritzburg .
• Access to professional development resources and training programs.
• Employee assistance program and wellness initiatives.
• Contribute to shaping the operational future of the company.