Remote Insurance Customer Service Representative

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Fully remote

Medical & dental insurance

Paid training

Growth opportunities

Job summary

Placements24 is seeking a friendly and professional Remote Insurance Customer Service Representative to join their support team from home in South Africa. You will be the first point of contact for policyholders, answering inquiries and assisting with policy-related requests, delivering excellent service remotely.

Work remotely across phone, email, and chat with a focus on patience, clear communication, and accurate CRM documentation.

Qualifications

• High school diploma or equivalent; further certifications in customer service are a plus.
• Experience in customer service, preferably within the insurance or financial services industry.
• Excellent verbal and written communication skills, with active listening abilities.
• Proficiency in using computers, CRM software, and virtual communication tools.
• Strong problem-solving skills and the ability to remain calm and empathetic under pressure.
• A dedicated home office space with reliable high-speed internet connection is mandatory.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist policyholders with policy inquiries, coverage explanations, and billing questions.
• Process policy endorsements, changes, and cancellations accurately.
• Provide information on new products and services when appropriate.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues to appropriate departments or supervisors for resolution.

Skills

Customer service

CRM software

Communication skills

Problem solving

Remote work

Education

High school diploma

Job description

About the Role

Our client is seeking a friendly and professional Remote Insurance Customer Service Representative to join their support team, operating entirely from home. You will be the first point of contact for policyholders, providing exceptional service, answering inquiries, and assisting with policy-related requests. This role demands excellent communication skills, patience, and a genuine desire to help customers resolve their issues efficiently and effectively. Working remotely, you'll utilize various communication channels to deliver a positive customer experience, embodying the company's commitment to service excellence from anywhere in South Africa .

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist policyholders with policy inquiries, coverage explanations, and billing questions.
• Process policy endorsements, changes, and cancellations accurately.
• Provide information on new products and services when appropriate.
• Document all customer interactions and resolutions in the customer relationship management (CRM) system.
• Escalate complex issues to appropriate departments or supervisors for resolution.

Requirements

• High school diploma or equivalent; further education or certifications in customer service are a plus.
• Previous experience in customer service, preferably within the insurance or financial services industry.
• Excellent verbal and written communication skills, with active listening abilities.
• Proficiency in using computers, CRM software, and virtual communication tools.
• Strong problem-solving skills and the ability to remain calm and empathetic under pressure.
• A dedicated home office space with reliable high-speed internet connection is mandatory.

Benefits

• Competitive annual salary.
• Fully remote position offering excellent work-life balance.
• Comprehensive medical and dental insurance plan.
• Paid training program to equip you with necessary insurance knowledge.
• Opportunities for growth within the customer service department.