Customer Service Representative - Insurance

Placements24; Benoni; Hybrid; ZAR 150,000 - 200,000; Full time

Benefits offered by this job

Competitive entry-level salary

Fully remote with provided equipment

Comprehensive health and retirement"

Extensive training program

Supportive virtual team culture

Job summary

Placements24 is seeking enthusiastic customer service representatives to join its remote team, focusing on insurance support. You will respond to inquiries, assist with policy changes, and guide customers through billing and claims procedures.

The role emphasizes clear communication, empathy, and prompt resolutions, with training provided and a comprehensive benefits package. Remote-friendly setup with equipment supplied and opportunities to grow in the insurance field.

Qualifications

• High school diploma or equivalent; additional certifications are a plus.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to multitask and manage time effectively in a remote setting.
• Basic computer proficiency and willingness to learn new systems.
• Previous customer service experience, especially in insurance, is an advantage.

Responsibilities

• Respond to customer inquiries via phone, email, and chat regarding insurance policies and services.
• Assist customers with policy changes, updates, and processing general requests.
• Provide information on policy coverage, billing, and claims procedures.
• Document all customer interactions and resolutions accurately in the CRM system.
• Escalate complex issues to appropriate departments or senior staff when necessary.
• Ensure a high level of customer satisfaction through professional and timely assistance.

Skills

Communication skills

Active listening

Problem solving

Multitasking

Remote work

Computer literacy

Education

High school diploma

Tools

CRM software

Email/Chat platforms

Job description

About the Role

Our client is seeking enthusiastic and customer-focused individuals to join their fully remote team as Customer Service Representatives specializing in insurance. In this role, you will be the primary point of contact for policyholders, providing support and assistance with inquiries, policy changes, and general information. Your ability to communicate clearly, empathetically, and efficiently will be key to ensuring a positive customer experience. This is an excellent opportunity for individuals looking to start or advance their career in the insurance industry within a flexible, remote-first environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat regarding insurance policies and services.
• Assist customers with policy changes, updates, and processing general requests.
• Provide information on policy coverage, billing, and claims procedures.
• Document all customer interactions and resolutions accurately in the CRM system.
• Escalate complex issues to appropriate departments or senior staff when necessary.
• Ensure a high level of customer satisfaction through professional and timely assistance.

Requirements

• High school diploma or equivalent; further education or certifications are a plus.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to multitask and manage time effectively in a remote setting.
• Basic computer proficiency and willingness to learn new systems.
• Previous customer service experience, especially in insurance , is an advantage.

Benefits

• Competitive entry-level salary with potential for regular increases.
• Fully remote work setup with provided equipment.
• Comprehensive benefits package including health and retirement options.
• Extensive training program to build foundational insurance knowledge.
• Supportive and collaborative virtual team culture.