Remote Insurance Customer Service Representative

Placements24; Benoni; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Fully remote position

Comprehensive training program

Career advancement opportunities

Supportive virtual team culture

Job summary

Placements24 is seeking a dedicated Remote Insurance Customer Service Representative to join a virtual team serving clients in and around Benoni, Gauteng. You will be the main contact for policyholders, handling calls, emails, and chat to resolve issues and provide accurate policy information.

This fully remote role emphasizes excellent communication, problem solving, and CRM proficiency to ensure a positive customer experience across Gauteng.

Qualifications

• High school diploma or equivalent; some college or industry certifications are a plus.
• Proven customer service experience in insurance or financial services preferred.
• Excellent communication and active listening skills.
• Ability to stay calm in high-pressure situations.
• Proficient with computers, CRM, and standard office software.
• Reliable internet connection and dedicated quiet workspace for remote work.],
• job_responsibilities_description':['Respond promptly and professionally to customer inquiries via phone, email, and chat regarding insurance policies.','Assist policyholders with policy changes, billing inquiries, and general information requests.','Guide customers through the claims process, providing clear instructions and support.','Document all customer interactions and resolutions accurately in the CRM system.','Identify customer needs and proactively offer solutions or likely issues as necessary.','Maintain a high level of product knowledge to effectively assist customers.'],
• CoT_job_summary_shortToC:
• CoT_job_summary_short
• COMPANY NAME: Placements24
• KEY POINTS: Remote customer service, insurance experience, strong communication

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat regarding insurance policies.
• Assist policyholders with policy changes, billing inquiries, and general information requests.
• Guide customers through the claims process, providing clear instructions and support.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify customer needs and proactively offer solutions or likely issues as necessary.
• Maintain a high level of product knowledge to effectively assist customers.

Skills

Customer service

Active listening

Communication

Problem solving

CRM proficiency

Remote-work ability

Education

High school diploma

Tools

CRM software

Job description

About the Role

Our client is seeking a dedicated and empathetic Remote Insurance Customer Service Representative to join their growing virtual team, serving clients in and around Benoni . In this essential role, you will be the primary point of contact for policyholders, providing support, answering inquiries, and resolving issues related to their insurance policies. You will handle calls, emails, and chat inquiries with professionalism and efficiency, ensuring a positive customer experience. This is an excellent opportunity for individuals who excel in customer service and thrive in a fully remote work environment, contributing to the satisfaction of clients across Gauteng .

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat regarding insurance policies.
• Assist policyholders with policy changes, billing inquiries, and general information requests.
• Guide customers through the claims process, providing clear instructions and support.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify customer needs and proactively offer solutions or likely issues as necessary.
• Maintain a high level of product knowledge to effectively assist customers.

Requirements

• Proven experience in customer service , preferably within the insurance or financial services industry.
• Excellent communication, active listening, and problem-solving skills.
• Ability to remain calm and professional in high-pressure situations.
• Proficiency in using computer systems, CRM software, and standard office applications.
• Must have a reliable internet connection and a dedicated, quiet workspace for remote work.
• High school diploma or equivalent required; some college or industry certifications are a plus.

Benefits

• Competitive annual salary and performance incentives.
• Fully remote position offering significant work-life balance and flexibility.
• Comprehensive training program to ensure success in the role.
• Opportunities for career advancement within the customer service department.
• A supportive and engaging virtual team culture.