Remote Customer Service Representative - Insurance

Placements24; Mossel Bay; Hybrid; ZAR 110,000 - 165,000; Full time

Benefits offered by this job

Fully remote setup

Comprehensive training

Equipment provided

Growth opportunities

Job summary

Placements24 is seeking a dedicated Remote Customer Service Representative to join their insurance support team. You will handle inquiries, guide clients through policy details, and perform admin tasks from a home office.

You will use CRM systems, answer calls, emails, and chats, resolve routine issues, escalate complex concerns, and strive for high customer satisfaction with every interaction. This remote role offers training and equipment support.

Qualifications

• Experience in customer service or call center, ideally insurance.
• Excellent verbal and written communication; professional phone manner.
• Strong listening skills and empathy.
• Proficient with computers, CRM software, and virtual tools.
• Ability to work independently from a remote location.
• High school diploma or equivalent; further education a plus.

Responsibilities

• Handle inbound calls, emails, and chats about insurance policies, coverage, and billing.
• Provide clear information about policy details, claims processes, and services.
• Assist customers with updating personal information and policy changes.
• Document interactions in the CRM system.
• Escalate complex issues to the appropriate department or supervisor.
• Strive for high customer satisfaction and first-call resolution.

Skills

Customer service

Communication skills

Active listening

CRM software

Remote work

Education

High school diploma

Job description

About the Role

Our client is seeking a dedicated and empathetic Remote Customer Service Representative to join their insurance support team. Operating entirely from home, you will be the first point of contact for clients, providing exceptional service, answering inquiries about their policies, and assisting with general administrative tasks. This role requires excellent communication skills and a passion for helping people navigate their insurance needs. You will be a vital part of a supportive, remote-first team, contributing to client satisfaction and retention.

Key Responsibilities

• Handle inbound customer calls, emails, and chat inquiries regarding insurance policies, coverage, and billing.
• Provide clear and accurate information about policy details, claims processes, and available services.
• Assist customers with updating their personal information, processing policy changes, and addressing service-related issues.
• Document all customer interactions, feedback, and resolutions in the company's CRM system.
• Escalate complex issues or complaints to the appropriate department or supervisor for resolution.
• Strive to achieve key performance indicators related to customer satisfaction, call handling time, and first-call resolution.

Requirements

• Previous experience in a customer service or call center environment is preferred, ideally within the insurance or financial services sector.
• Excellent verbal and written communication skills, with a clear and professional telephone manner.
• Strong active listening skills and the ability to empathize with customer concerns.
• Proficiency with computers, CRM software, and virtual communication tools.
• Ability to work independently and manage time effectively from a remote location.
• A high school diploma or equivalent is required; further education or certifications are a plus.

Benefits

• Competitive hourly wage and potential for performance bonuses.
• Fully remote work setup, providing flexibility and convenience.
• Comprehensive training program on insurance products and customer service protocols.
• Company-provided equipment and technical support for remote work.
• Opportunities for growth within the customer support and insurance sectors.