Remote Customer Service Representative - Insurance

Placements24; Pretoria; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Fully remote work

Health/dental/vision insurance

Paid training and development

Job summary

Placements24 is seeking remote Customer Service Representatives to join its virtual support team, serving clients nationwide. You will be the primary point of contact for customers, answering inquiries about policies and assisting with claims processing from a home office.

Ideal candidates have strong communication skills, experience in customer service (insurance preferred), and the ability to manage tasks independently in a remote environment.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, preferably within the insurance/financial services industry.
• Excellent communication, active listening, and interpersonal skills.
• Proficiency with customer service software and basic computer applications.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat about insurance policies and services.
• Assist customers with policy inquiries, coverage explanations, and billing issues.
• Guide customers through the claims submission process and provide updates on claim status.
• Identify and escalate complex issues to appropriate departments or supervisors.
• Maintain accurate and detailed records of customer interactions in the CRM system.
• Strive to achieve high levels of customer satisfaction and retention through effective problem-solving.

Skills

Customer service

Active listening

Interpersonal skills

Communication

Education

High school diploma

Tools

CRM software

Job description

About the Role

Our client is actively seeking dedicated and empathetic Remote Customer Service Representatives to join their virtual support team, serving clients nationwide. In this role, you will be the primary point of contact for customers, providing exceptional service, answering inquiries about policies, and assisting with claims processing. You will leverage your communication skills and understanding of insurance products to resolve issues efficiently and professionally from the comfort of your own home office. This is an excellent opportunity for individuals passionate about helping others and seeking a flexible, remote work arrangement within the insurance sector.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat regarding insurance policies and services.
• Assist customers with policy inquiries, coverage explanations, and billing issues.
• Guide customers through the claims submission process and provide updates on claim status.
• Identify and escal... complex customer issues to appropriate departments or supervisors.
• Maintain accurate and detailed records of customer interactions and transactions in the CRM system.
• Strive to achieve high levels of customer satisfaction and retention through effective problem-solving.

Requirements

• High school diploma or equivalent; further education or relevant certifications are a plus.
• Previous experience in customer service, preferably within the insurance or financial services industry.
• Excellent communication, active listening, and interpersonal skills.
• Proficiency in using customer service software and basic computer applications.
• Ability to work independently and manage time effectively in a remote setting.
• A quiet, dedicated home office space with reliable high-speed internet access.

Benefits

• Competitive annual salary and potential for performance-based bonuses.
• Fully remote work arrangement, offering significant flexibility.
• Comprehensive health, dental, and vision insurance coverage.
• Paid training and ongoing professional development opportunities.
• A supportive virtual team environment and access to modern communication tools.