Insurance Customer Service Specialist

Placements24; Soweto; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Medical aid

Retirement contributions

Hybrid work

Training & advancement

Collaborative team

Job summary

Placements24 is partnering with a Soweto-based insurer to hire an Insurance Customer Service Specialist. You will be the primary contact for policyholders, guiding inquiries, policy changes, billing questions, and claim support, with a focus on delivering a positive customer experience.

The role supports a hybrid work model, offering office and remote flexibility, opportunities for training, and a collaborative team environment focused on client satisfaction.

Qualifications

• Previous experience in customer service, preferably in insurance or financial services.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving abilities and a patient demeanor.
• Proficiency with customer service software and basic office applications.
• Ability to explain insurance terms and policies clearly.
• Commitment to providing outstanding customer support.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and in person.
• Assist customers with policy-related questions, coverage details, and billing inquiries.
• Guide customers through the claims process and provide initial support for claim initiation.
• Process policy endorsements, renewals, and cancellations accurately.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Identify opportunities to cross-sell or up-sell additional insurance products where appropriate.

Skills

Customer service

Communication skills

Interpersonal skills

Problem-solving

CRM software

Tools

CRM software

Job description

About the Role

Our client is seeking a friendly and efficient Insurance Customer Service Specialist to join their team serving the Soweto community. You will be the primary point of contact for policyholders, assisting them with inquiries, policy changes, claims processing support, and general insurance advice. This role is vital for building and maintaining strong customer relationships and ensuring a positive customer experience. The ideal candidate is patient, possesses excellent communication skills, and is dedicated to providing reliable support within a hybrid work model.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and in person.
• Assist customers with policy-related questions, coverage details, and billing inquiries.
• Guide customers through the claims process and provide initial support for claim initiation.
• Process policy endorsements, renewals, and cancellations accurately.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Identify opportunities to cross-sell or up-sell additional insurance products where appropriate.

Requirements

• Previous experience in customer service, preferably within the insurance or financial services industry.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving abilities and a patient demeanor.
• Proficiency in using customer service software and basic office applications.
• Ability to explain insurance terms and policies in a clear and understandable manner.
• A commitment to providing outstanding customer support.

Benefits

• Competitive salary and potential for performance-based incentives.
• Standard employee benefits including medical aid and retirement contributions.
• Hybrid work arrangement providing a balance of office and remote flexibility.
• Opportunities for training and advancement within the customer service department.
• A supportive team environment focused on collaboration and client satisfaction.