Remote Customer Service Representative - Insurance

Placements24; Klerksdorp; Hybrid; ZAR 240,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Fully remote position

Professional development

Job summary

Placements24 is seeking a Remote Customer Service Representative to join its insurance support team. You will be the first point of contact, handling inquiries, guiding customers, and resolving issues with empathy from a home office.

The role requires strong communication, problem-solving skills, and the ability to work independently in a fully remote setting. Responsibilities include handling calls and emails, providing policy information, processing changes, and documenting interactions in the

Qualifications

• Previous experience in a customer service role, preferably within the insurance industry or a call center environment.
• Excellent verbal and written communication skills, with a clear and professional phone demeanor.
• Strong active listening and problem-solving abilities.
• Proficiency with computers and common office software; ability to learn new systems quickly.
• Must have a reliable internet connection and a dedicated, quiet workspace for remote operations.
• High school diploma or equivalent; further education or certifications are a plus.

Responsibilities

• Handle inbound customer calls and emails regarding insurance policies, billing, and coverage.
• Provide clear information about policy details, claims status, and payment options.
• Assist customers with policy changes, renewals, and general administrative tasks.
• Troubleshoot and resolve customer complaints or issues professionally.
• Document all interactions and resolutions in the CRM accurately.
• Escalate complex issues to appropriate departments or supervisors as needed.

Skills

Customer service

Insurance knowledge

Call center experience

Communication skills

CRM software

Problem solving

Remote work

Education

High school diploma

Tools

CRM system

Office software

Job description

About the Role

Our client is looking for a friendly and professional Remote Customer Service Representative to join their dedicated insurance support team. In this vital role, you will be the first point of contact for customers, providing exceptional service and support for their insurance policies. You will handle inquiries, resolve issues, and offer guidance with empathy and efficiency, all from the comfort of your home office. This is a perfect opportunity for individuals with strong communication skills and a passion for customer satisfaction who thrive in a remote work environment and want to make a difference in people's insurance experience.

Key Responsibilities

Handle inbound customer calls and emails, addressing inquiries regarding insurance policies, billing, and coverage. Provide clear and accurate information about policy details, claims status, and payment options. Assist customers with policy changes, renewals, and general administrative tasks. Troubleshoot and resolve customer complaints or issues effectively and professionally. Document all customer interactions and resolutions accurately in the CRM system. Escalate complex issues to appropriate departments or supervisors when necessary, ensuring timely resolution.

Requirements

Previous experience in a customer service role, preferably within the insurance industry or a call center environment. Excellent verbal and written communication skills, with a clear and professional phone demeanor. Strong active listening and problem-solving abilities. Proficiency with computers and common office software; ability to learn new systems quickly. Must have a reliable internet connection and a dedicated, quiet workspace for remote operations. High school diploma or equivalent required; further education or certifications are a plus.

Benefits

Competitive annual salary. Fully remote position offering excellent work-life balance. Comprehensive medical, dental, and vision insurance benefits. Paid training program and ongoing professional development. Supportive team environment with opportunities for growth within the company.