Customer Service Representative - Insurance - Remote

Placements24; Polokwane; Hybrid; ZAR 96,000 - 138,000; Full time

Benefits offered by this job

Remote work

Training & development

Job summary

Placements24 is seeking a friendly Customer Service Representative to join a fully remote team serving Polokwane and surrounding areas. You will be the primary contact for policyholders, handling inquiries about coverage, billing, policy changes, and claims status to ensure a positive experience.

The ideal candidate communicates clearly, shows patience, and solves problems efficiently while working independently from home. Remote, flexible role with opportunities for training.

Qualifications

• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficient with computers and CRM software.
• Ability to work independently in a remote environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat about policies, billing, and accounts.
• Assist with policy changes, renewals, and cancellations with accurate processing.
• Provide information on policy coverage, benefits, and terms.
• Guide customers through initial steps of filing a claim.
• Resolve complaints professionally and maintain records in CRM.

Skills

Verbal communication

Written communication

Active listening

Problem-solving

Time management

Independent work

Remote work capability

Education

High school diploma or equivalent

Some college or relevant certification

Tools

CRM software

Job description

About the Role

Our client is seeking a friendly and efficient Customer Service Representative to join their fully remote team, serving clients across Polokwane and surrounding areas. This role is the primary point of contact for policyholders, providing support and information regarding their insurance policies. You will handle inquiries about coverage, billing, policy changes, and claims status, ensuring a positive customer experience. The ideal candidate is an excellent communicator, patient, and adept at problem-solving, comfortable working independently from home. You will play a vital role in maintaining customer satisfaction and loyalty.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat regarding insurance policies, billing, and account management.
• Assist customers with policy changes, renewals, and cancellations, ensuring accurate processing.
• Provide information on policy coverage, benefits, and terms.
• Guide customers through the initial steps of filing a claim.
• Resolve customer complaints and issues efficiently and professionally.
• Maintain accurate customer records and document all interactions in the CRM system.

Requirements

• High school diploma or equivalent; some college or relevant certification is a plus.
• Previous experience in customer service, preferably in the insurance sector .
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using computers and customer relationship management (CRM) software.
• Ability to work independently in a remote environment and manage time effectively.

Benefits

• Competitive hourly wage and potential for performance bonuses.
• Fully remote position, offering significant flexibility.
• Comprehensive health, dental, and vision insurance benefits.
• Paid training and ongoing skill development opportunities.
• A supportive team environment focused on customer success in the insurance industry .