Remote Insurance Advisor for Client Care & Claims

Placements24; Randburg; Hybrid; ZAR 360,000 - 540,000; Full time

Benefits offered by this job

Performance incentives

Fully remote

Health benefits

Paid time off

Professional development

Job summary

Placements24 is seeking a dedicated Remote Insurance Specialist to join their fully remote team, serving clients across regions including Randburg. You will provide expert advice on a range of insurance products and support inquiries, policy adjustments, and claims processing via digital channels from your home office.

The ideal candidate has insurance industry experience, strong communication skills for a remote setting, and proficiency with CRM tools.

Qualifications

• Proven experience in the insurance industry, with a strong understanding of various insurance products.
• Excellent communication, interpersonal, and customer service skills, adapted for a remote setting.
• Ability to work independently and manage time effectively in a remote work environment.
• Proficiency with CRM systems and other relevant digital tools.
• Strong problem-solving skills and attention to detail.
• Relevant insurance certifications are highly advantageous.

Responsibilities

• Provide remote customer support via phone, email, and chat regarding insurance policies and services.
• Assist clients in selecting appropriate insurance products based on their needs and circumstances.
• Process policy changes, updates, and renewals accurately and efficiently.
• Guide clients through the initial stages of the claims process, providing necessary information and documentation.
• Ensure compliance with all company policies and regulatory requirements in all client interactions.
• Maintain detailed and accurate records of client communications and transactions.

Job description

Placements24 is seeking a dedicated Remote Insurance Specialist to join their fully remote team, serving clients across regions including Randburg. You will provide expert advice on a range of insurance products and support inquiries, policy adjustments, and claims processing via digital channels from your home office.

The ideal candidate has insurance industry experience, strong communication skills for a remote setting, and proficiency with CRM tools.