Remote Insurance Support Specialist

Placements24; Benoni; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Fully remote position

Comprehensive training program

Career advancement opportunities

Supportive virtual team culture

Job summary

Placements24 is seeking a dedicated Remote Insurance Customer Service Representative to join a virtual team serving clients in and around Benoni, Gauteng. You will be the main contact for policyholders, handling calls, emails, and chat to resolve issues and provide accurate policy information.

This fully remote role emphasizes excellent communication, problem solving, and CRM proficiency to ensure a positive customer experience across Gauteng.

Qualifications

• High school diploma or equivalent; some college or industry certifications are a plus.
• Proven customer service experience in insurance or financial services preferred.
• Excellent communication and active listening skills.
• Ability to stay calm in high-pressure situations.
• Proficient with computers, CRM, and standard office software.
• Reliable internet connection and dedicated quiet workspace for remote work.],
• job_responsibilities_description':['Respond promptly and professionally to customer inquiries via phone, email, and chat regarding insurance policies.','Assist policyholders with policy changes, billing inquiries, and general information requests.','Guide customers through the claims process, providing clear instructions and support.','Document all customer interactions and resolutions accurately in the CRM system.','Identify customer needs and proactively offer solutions or likely issues as necessary.','Maintain a high level of product knowledge to effectively assist customers.'],
• CoT_job_summary_shortToC:
• CoT_job_summary_short
• COMPANY NAME: Placements24
• KEY POINTS: Remote customer service, insurance experience, strong communication

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat regarding insurance policies.
• Assist policyholders with policy changes, billing inquiries, and general information requests.
• Guide customers through the claims process, providing clear instructions and support.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify customer needs and proactively offer solutions or likely issues as necessary.
• Maintain a high level of product knowledge to effectively assist customers.

Skills

Customer service

Active listening

Communication

Problem solving

CRM proficiency

Remote-work ability

Education

High school diploma

Tools

CRM software

Job description

Placements24 is seeking a dedicated Remote Insurance Customer Service Representative to join a virtual team serving clients in and around Benoni, Gauteng. You will be the main contact for policyholders, handling calls, emails, and chat to resolve issues and provide accurate policy information.

This fully remote role emphasizes excellent communication, problem solving, and CRM proficiency to ensure a positive customer experience across Gauteng.