Remote Insurance Claims Specialist

Placements24; Pretoria; Hybride; ZAR 167 000 - 234 000; Plein temps

Résumé du poste

Placements24 is seeking a diligent Insurance Claims Handler to support operations in Pretoria. This remote-first role places you as the primary contact for clients reporting claims, guiding them through the process with empathy and efficiency.

You will record claim details, initiate investigations, and ensure prompt resolution within policy terms while leveraging your administrative and communication skills in a flexible, work-from-home capacity in the insurance sector.

Qualifications

• Previous experience in administrative or customer service roles, preferably within the insurance industry.
• Excellent communication and interpersonal skills to empathize with clients.
• Strong organizational skills to manage multiple tasks and deadlines effectively.
• Proficiency with standard office software and claims platforms.
• Proactive problem-solver delivering high-quality customer service.

Responsabilités

• Receive and log new insurance claims, ensuring all necessary information is accurately captured.
• Explain the claims process, requirements, and timelines to policyholders.
• Initiate claim investigations, gather relevant documentation, and assess preliminary coverage.
• Manage a portfolio of claims, tracking progress and providing timely updates to clients and relevant departments.
• Liaise with third-party service providers, such as assessors and repairers, as needed.
• Maintain accurate records of all claim-related activities in the claims management system.

Connaissances

Customer service

Communication

Organizational skills

Problem-solving

Office software

Claims administration

Outils

Claims management system

Description du poste

Placements24 is seeking a diligent Insurance Claims Handler to support operations in Pretoria. This remote-first role places you as the primary contact for clients reporting claims, guiding them through the process with empathy and efficiency.

You will record claim details, initiate investigations, and ensure prompt resolution within policy terms while leveraging your administrative and communication skills in a flexible, work-from-home capacity in the insurance sector.