Remote Insurance Specialist

Placements24; Randburg; Hybrid; ZAR 360,000 - 540,000; Full time

Benefits offered by this job

Performance incentives

Fully remote

Health benefits

Paid time off

Professional development

Job summary

Placements24 is seeking a dedicated Remote Insurance Specialist to join their fully remote team, serving clients across regions including Randburg. You will provide expert advice on a range of insurance products and support inquiries, policy adjustments, and claims processing via digital channels from your home office.

The ideal candidate has insurance industry experience, strong communication skills for a remote setting, and proficiency with CRM tools.

Qualifications

• Proven experience in the insurance industry, with a strong understanding of various insurance products.
• Excellent communication, interpersonal, and customer service skills, adapted for a remote setting.
• Ability to work independently and manage time effectively in a remote work environment.
• Proficiency with CRM systems and other relevant digital tools.
• Strong problem-solving skills and attention to detail.
• Relevant insurance certifications are highly advantageous.

Responsibilities

• Provide remote customer support via phone, email, and chat regarding insurance policies and services.
• Assist clients in selecting appropriate insurance products based on their needs and circumstances.
• Process policy changes, updates, and renewals accurately and efficiently.
• Guide clients through the initial stages of the claims process, providing necessary information and documentation.
• Ensure compliance with all company policies and regulatory requirements in all client interactions.
• Maintain detailed and accurate records of client communications and transactions.

Job description

About the Role

Our client is seeking a dedicated and proficient Remote Insurance Specialist to join their fully remote team, serving clients across various regions, including those in Randburg and beyond. This role involves providing expert advice and support on a range of insurance products, assisting clients with inquiries, policy adjustments, and claims processing via digital channels. You will leverage your comprehensive understanding of insurance to deliver exceptional remote customer service and ensure client needs are met efficiently and effectively, all from the comfort of your home office.

Key Responsibilities

• Provide remote customer support via phone, email, and chat regarding insurance policies and services.


• Assist clients in selecting appropriate insurance products based on their needs and circumstances.


• Process policy changes, updates, and renewals accurately and efficiently.


• Guide clients through the initial stages of the claims process, providing necessary information and documentation.


• Ensure compliance with all company policies and regulatory requirements in all client interactions.


• Maintain detailed and accurate records of client communications and transactions.

Requirements

• Proven experience in the insurance industry, with a strong understanding of various insurance products.


• Excellent communication, interpersonal, and customer service skills, adapted for a remote setting.


• Ability to work independently and manage time effectively in a remote work environment.


• Proficiency with CRM systems and other relevant digital tools.


• Strong problem-solving skills and attention to detail.


• Relevant insurance certifications are highly advantageous.

Benefits

• Competitive annual salary with performance incentives.


• Full remote work arrangement offering maximum flexibility.


• Comprehensive health and wellness benefits.


• Generous paid time off and holidays.


• Opportunities for professional development and career progression within a forward-thinking company.