Fully Remote Insurance Support Pro

Placements24; Bloemfontein; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Fully remote

Medical and dental insurance

Paid time off

Training and career development

Job summary

Placements24 is seeking a dedicated Remote Insurance Customer Support Specialist to join a nationwide virtual team from Bloemfontein. You will handle inquiries, resolve issues, and support policyholders via phone, email, and chat, delivering excellent service from home.

The role emphasizes strong communication, problem-solving, and CRM proficiency, with a fully remote setup offering flexibility and career development in the insurance sector.

Responsibilities

• Respond promptly and professionally to customer inquiries regarding insurance policies, coverage, billing, and claims.
• Provide accurate information and guidance on policy terms, conditions, and benefits.
• Assist customers with policy changes, renewals, and new policy applications.
• Effectively troubleshoot and resolve customer issues, escalating complex problems to appropriate departments when necessary.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Proactively identify opportunities to enhance customer satisfaction and retention.

Job description

Placements24 is seeking a dedicated Remote Insurance Customer Support Specialist to join a nationwide virtual team from Bloemfontein. You will handle inquiries, resolve issues, and support policyholders via phone, email, and chat, delivering excellent service from home.

The role emphasizes strong communication, problem-solving, and CRM proficiency, with a fully remote setup offering flexibility and career development in the insurance sector.