Remote Installation Specialist — Expert Troubleshooter

Placements24

Paarl

Hybrid

ZAR 350,000 - 550,000

Full time

7 days ago

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Benefits offered by this job

Remote work premium

Healthcare coverage

Retirement savings plan

Flexible work hours

Advanced remote support tools

Job summary

Placements24 is seeking a Remote Technical Support Specialist to assist with equipment installation from a fully remote capacity. You will guide on-site personnel and clients through complex setup, calibration, and configuration while troubleshooting via remote diagnostics.

Strong communication skills and a proactive approach are essential to ensure successful deployments from Paarl or other locations. The role emphasizes collaborating with project managers and engineering teams, maintaining

Qualifications

Extensive experience in technical support or field service with a strong remote component.
Ability to guide clients and on-site technicians remotely during installations.
Excellent communication and problem-solving in a remote context.

Responsibilities

Provide real-time remote technical assistance for equipment installation projects.
Guide on-site personnel through complex setup, configuration, and calibration procedures.
Diagnose and troubleshoot installation-related issues using remote tools.
Develop and update remote installation support documentation and best practices.
Collaborate with project managers and engineering teams to resolve escalated challenges.
Maintain detailed records of remote support interactions and resolutions.